External Claims Adjuster

Role overview

This is a full-time, field-oriented claims role based in South Australia. The position offers a competitive salary, eligibility for an annual performance bonus, a car allowance, and a hybrid working setup supported by a largely field-based schedule. You will be part of a respected team focused on helping customers recover after property loss or damage.

What you'll do

As an experienced loss adjuster or someone with transferable experience, you will manage claims end to end and help restore customers’ lives after property-related losses. The job involves visiting sites, identifying the cause and scale of damage, bringing in trades or other specialist support where needed, and keeping the claims process smooth and customer-focused.

You should be comfortable working independently, handling both on-site and desktop assessments, and maintaining clear communication with customers, clients, and other stakeholders throughout the claim lifecycle.

Who this role may suit

The employer is mainly looking for someone with loss adjusting or claims experience, but also welcomes applicants from trade, property management, or closely related service backgrounds who can bring transferable skills and manage claims from beginning to end.

What the role offers

Along with salary and bonus potential, the package includes a car allowance, laptop, company phone, and access to additional company benefits.

What success looks like

You will be expected to write strong reports, make sound decisions, explain claim progress clearly, and provide service that is prompt, thoughtful, and professional. The role also calls for resilience, curiosity, and a willingness to keep learning as processes and information change.

About the company

Crawford is the largest publicly listed claims management company in the world, with operations across more than 70 countries and over 80 years of experience. The business supports communities, businesses, and individuals affected by disasters and major loss events.

In Australia, Crawford provides services across the full claim journey, including property loss adjusting, major and complex loss, catastrophe response, third-party administration, forensic accounting, cyber response, managed repair services, quantity surveying, forensic engineering, and building consultancy.

Additional information

The company promotes an inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples as well as candidates from all backgrounds, regardless of gender identity, age, sexual orientation, disability, or ethnicity.

All successful employees must agree to a national police check. Applicants must also be Australian or New Zealand citizens or permanent residents to be considered eligible.

To apply, candidates are asked to submit a short cover letter explaining their suitability along with a resume.