HR Business Partner

About the company

Pomelo Care is a virtual medical practice focused on the health of women and children. Its care model supports patients through pregnancy, the postpartum period, pediatrics, menopause, and perimenopause. The organization combines proactive clinical support available around the clock with technology that helps identify risks earlier and personalize care across the patient journey. The wider team brings together clinicians, technologists, operators, and problem-solvers to make high-quality care more reachable for families across the country.

Role overview

In this HR Business Partner position, you will work closely with the Growth and Technology teams to keep core People programs operating effectively. Reporting to the Senior HRBP, you will handle day-to-day HR program execution, support strong people operations, and own key HRBP responsibilities such as leave management, accommodations, and employee relations.

The role blends people operations with practical partnership work, giving you ownership over a wide set of HR responsibilities while also contributing to the systems and initiatives that support the company’s growth.

This position reports to a Senior HR Business Partner and may be based anywhere in the continental United States.

Key responsibilities

• Act as a dependable first point of contact for employees and managers with questions about internal policies, standard HR processes, and routine performance or engagement matters.
• Handle lower-complexity employee relations issues independently using established HR practices, while supporting senior HRBPs on more involved cases through documentation, follow-up, and equitable policy application.
• Support employees through leaves of absence and accommodation requests with empathy, accurate recordkeeping, cross-functional coordination, and strict confidentiality.
• Coordinate the full lifecycle of people programs such as engagement surveys and performance review cycles, including timelines, communications, and participation tracking.
• Work with Senior HRBPs to review data, improve processes, and partner with leaders to help these programs deliver strong outcomes.
• Run recurring culture and recognition initiatives, both virtual and in person, such as peer recognition tools, focus groups, shout-outs, and company offsites.
• Track follow-through items from pulse and culture initiatives so organizational action plans keep moving forward.
• Maintain thorough documentation, trackers, and project schedules across active HR programs, while looking for ways to make workflows more scalable.

Candidate profile

• 2 to 4 years of progressive experience in HR, People Operations, or Employee Experience is required; experience in a high-growth startup or fast-paced, remote-first environment is strongly preferred.
• Strong working knowledge of core HR processes, including onboarding, offboarding, performance management, and leave administration.
• Excellent emotional intelligence, sound judgment, and clear communication skills, with the ability to build trust quickly and handle sensitive information discreetly.
• Comfort working in ambiguous situations, with a curious mindset and a preference for solving problems rather than simply executing instructions.
• Comfortable using HRIS data, spreadsheets, and survey metrics to identify trends and prepare concise executive-ready reports.
• Highly organized and detail-focused, with a track record of juggling multiple priorities, timelines, and trackers without missing important details.

Why this role stands out

Joining Pomelo means stepping into an early-stage, fast-moving, well-funded, mission-driven environment where the patient comes first. The role offers opportunities to learn, grow, and be challenged while working with a team that values collaboration, speed, data-informed decisions, continuous learning, and respect across disciplines.

Benefits and perks

• Medical, dental, and vision coverage for employees and their families
• High-deductible health plan options with Health Savings Account support
• Flexible Spending Account option
• Eligibility for equity grants
• 401(k) plan
• Competitive vacation policy
• 16 weeks of paid parental leave
• Fully remote flexibility within the United States

Compensation

The base salary range for this position is $110,000 to $130,000. The role is also eligible for equity, which provides ownership participation in Pomelo’s mission. Final pay may differ depending on relevant experience, skills, competencies, and certifications.

Fraud and application safety notice

Pomelo Care warns applicants to remain alert to recruitment fraud and phishing attempts, especially in remote hiring. The company will never request payment or software downloads during the interview process, and it will not ask for banking or other financial information until after an offer has been signed and onboarding paperwork has been completed through the People Operations team. Official communication will come from email addresses ending in @pomelocare.com. If anything seems suspicious, candidates are encouraged to stop communication and contact careers@pomelocare.com to verify it. Applicants are also advised to use the official careers page and to contact local law enforcement or another trusted authority if they believe they have been targeted by a scam or identity theft.