HR Partner, Human Resources, AMZL

About the Role

Amazon's People eXperience and Technology (PXT) team strives to be Earth's Best Employer by fostering a secure, inclusive, and progressive work culture globally. The HR Partner position within the AMZL PXT division offers a valuable platform to advance in human resources, focusing on enhancing employee experience, engagement, leadership capabilities, and operational excellence in HR.

As an HR Partner, you will play a vital role in supporting PXT operations through consistent execution of standard work, nurturing partnerships, and resolving issues promptly. Your active presence in site operations will help cultivate team culture, support employee engagement, and coach leadership in PXT best practices. You will be instrumental in shaping positive employee interactions and will develop skills to manage complex challenges and influence stakeholders without direct authority. Success hinges on relationship-building, sound judgment, and a customer-first mindset. You will also leverage data insights and HR technologies to continually improve employee experiences and build foundational HR skills to boost your career growth.

Key Responsibilities

• Facilitate a supportive employee environment by implementing essential programs, enforcing workplace standards, and collaborating with PXT and Operations to ensure employees feel appreciated and engaged.
• Consistently perform standard HR work with quality and timeliness, adhering to service level agreements and maintaining accurate records of HR interactions and processes.
• Deliver frontline employee support by addressing inquiries, resolving concerns appropriately, or escalating them as needed while handling sensitive data confidentially.
• Coordinate and monitor employee feedback initiatives, such as roundtables, floor walks, and engagement activities; assist in tracking issues and collaborating with senior team members to implement solutions.
• Coach frontline supervisors in behaviors that impact employee engagement and retention, reinforcing expectations and guiding them in utilizing tools that enhance communication, recognition, and performance discussions effectively.
• Support site-wide engagement and culture initiatives, including logistics coordination, feedback collection, and assessing initiative effectiveness.
• Assist in tracking relevant PXT metrics (e.g., turnover and attendance trends, hiring statistics, employee sentiment) and prepare reports for site reviews or team discussions.
• Promote self-service tools to help resolve common employee and manager questions and identify recurring issues to recommend improvements in tool usage and adoption.

A Typical Day

Your daily routine will balance completing standard HR tasks with providing immediate employee support. Maintaining a consistent presence on the operations floor, you will engage with hourly employees and partner with leadership to respond to concerns and facilitate engagement efforts. Under senior guidance, you will ensure quality in core HR process delivery, track data and trends with HR tools, support employee feedback mechanisms, and help coach others. Handling complications with discretion and judgement will be essential as you grow your expertise.

About AMZL

Amazon Logistics (AMZL) aims to deliver exceptional package delivery experiences by partnering with a network of independent delivery services and contractors. Our Delivery Station teams ensure efficient delivery of millions of packages, continuously improving through innovation.

Basic Qualifications

• Experience managing confidential information responsibly
• Bachelor's degree
• Familiarity with Microsoft Office (Word, Excel basic functions, Outlook management)
• Proven communication skills with diverse audiences, capable of explaining procedures, addressing concerns, and providing guidance

Preferred Qualifications

• Academic background in HR, Management, Business, Labor Relations, Psychology, or related disciplines
• Customer service or people-facing experience demonstrating strong verbal and written communication
• Analytical skills to interpret data, solve problems, and base decisions on evidence
• Intermediate Excel abilities including pivot tables, v-lookups, and formula usage
• Experience utilizing AI-driven tools, HR analytics platforms, and emerging tech to extract insights and enhance processes
• Capability to train and support users on HR technologies to enhance adoption and user experience
• Excellent organizational skills with the ability to manage multiple priorities and comply with deadlines in a dynamic setting
• Strong collaboration and relationship-building skills, demonstrating adaptability and autonomy
• Good judgement and ability to manage ambiguity with limited supervision
• Fundamental knowledge of HR policies and procedures
• Demonstrated resourcefulness and problem-solving ability

Additional Information

This position requires onsite work at an Amazon facility in Vista, California. Amazon values inclusivity and equal opportunity employment and does not discriminate based on protected statuses. Specific duties include working safely and cooperatively, maintaining professional communication, and adhering to company and legal standards. Applicants with arrest or conviction records will be considered in accordance with local ordinances.

The role offers a base annual salary ranging from 70,400 to 89,800 USD, supplemented by sign-on bonuses and restricted stock units. Comprehensive benefits include medical, dental, vision, life insurance plans, employee assistance programs, retirement matching, paid time off, and family leave benefits.