People Operations Generalist (Contract-to-hire)

About Servant

Servant dedicates itself to empowering leaders and organizations within faith-based communities by delivering innovative digital transformation and change management strategies. Our mission focuses on service, integrity, and excellence, ensuring our partners are equipped with tailored tools and technologies to flourish in the digital era.

Position Overview

The People Operations Generalist plays a vital role in maintaining smooth HR operations at Servant. Reporting directly to the Director of People, this role manages the employee and contractor journey, talent acquisition activities, and various core business system functions. This position is execution-driven, emphasizing attention to detail, process enhancement, and delivering an outstanding employee experience.

Key Responsibilities

• Manage all phases of the employee and contractor lifecycle, from onboarding to offboarding processes.
• Maintain accurate personnel files, compliance documents, and contracts administration.
• Assist with payroll and Professional Employer Organization (PEO) tasks, including state tax updates and employee status changes.
• Coordinate performance review cycles, employee net promoter score (eNPS) surveys, unemployment claims, employment verifications, and recurring HR-related operations.
• Oversee the annual HR calendar to ensure timely completion of all operational duties.
• Enhance employee engagement through internal communications, recognition initiatives, wellness challenges, and celebrations.
• Schedule and coordinate interviews, manage candidate communications, and support hiring managers throughout recruitment.
• Prepare offer letters, onboarding materials, and organize new hire logistics.
• Support recruitment process efficiency via reporting and operational improvements.
• Administer and sustain core business systems such as Rippling, Notion, Slack, and Google Workspace, managing user access and ensuring data integrity.
• Generate system reports, audit data accuracy, document processes, and identify workflow enhancements.
• Assist with logistics coordination for internal meetings, corporate offsites, and company-wide events.

Requirements

• Minimum of 2 years of experience in People Operations or Human Resources.
• Exceptional organizational skills with a strong emphasis on accuracy and detail.
• Capability to manage competing priorities efficiently in a dynamic remote work environment.
• Excellent communication skills, both verbal and written.
• Proficiency in Google Workspace or Microsoft Office tools.
• Demonstrated professionalism and discretion in managing confidential information.
• Preferred qualifications include experience with Rippling or similar HRIS/PEO systems, knowledge of Notion, Slack, and contemporary workplace technologies.
• Experience with HR reporting, data management, systems administration, performance management, and employee engagement programs.
• Familiarity with productivity-enhancing AI tools, such as Claude, is advantageous.