Housekeeping Supervisor - Raffles The Red Sea

About Raffles The Red Sea

Situated within Saudi Arabia's pioneering Red Sea Project, Raffles & Fairmont The Red Sea offers two nature-focused luxury resorts featuring 361 rooms, 11 unique dining venues including an overwater restaurant overlooking the Red Sea and mangroves, as well as a spa. Raffles The Red Sea provides a retreat of timeless elegance and refined luxury, combining Raffles’ renowned gracious service with the region's stunning natural surroundings and a commitment to sustainability.

Key Responsibilities

• Oversee daily housekeeping functions across guest rooms, suites, public spaces, and back-of-house areas to maintain operational excellence.
• Perform detailed inspections of rooms and public areas to ensure compliance with Raffles’ high standards for cleanliness, presentation, and brand consistency.
• Coordinate timely preparation and handover of rooms based on guest arrival priorities and VIP needs.
• Manage proper use, storage, and handling of cleaning materials, linens, and housekeeping equipment.
• Ensure guest rooms exhibit meticulous attention to detail, including correct placement of amenities, linen quality, and overall ambiance.
• Promptly and professionally address guest requests and housekeeping concerns, maintaining discretion.
• Organize specialized room setups, turn-down services, and tailor-made arrangements for VIP guests and special occasions.
• Support effective service recovery by implementing swift corrective actions and follow-ups.
• Lead and motivate housekeeping attendants and public area staff to uphold Raffles’ service standards and work ethics.
• Conduct daily team briefings to communicate priorities, VIP movements, and quality expectations.
• Provide continuous training and feedback to maintain high performance.
• Assist with staff evaluations, scheduling, and attendance monitoring.
• Collaborate closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations.
• Update room status accurately and promptly in the property management system.
• Report maintenance, damage, and safety concerns immediately to appropriate departments.
• Enforce strict grooming, hygiene, and safety standards aligned with Raffles policies.
• Ensure compliance with hotel policies including environmental and sustainability initiatives.
• Maintain confidentiality regarding guest information and in-room observations.
• Adhere to all health, safety, and security regulations.

Qualifications and Experience

• 2 to 4 years of housekeeping experience in luxury or five-star hotel environments.
• Supervisory experience preferred.
• Diploma or certificate in Hospitality Management or Housekeeping Operations is beneficial.

Skills and Competencies

• Strong leadership and organizational capabilities.
• Exceptional attention to detail with a quality-focused mindset.
• Ability to train, inspire, and manage diverse teams.
• Effective communication and coordination skills.
• Proficient time management and problem-solving skills.
• Knowledge of housekeeping and property management systems is advantageous.

Personal Attributes

• Maintains high cleanliness standards, presentation, and professionalism.
• Calm, methodical, and composed under pressure.
• Guest-oriented approach with pride in service excellence.
• Willing to work flexible hours including weekends and holidays.
• Trustworthy, discreet, and reliable.

Additional Information

• Experience with ultra-luxury guest expectations and brand standards alignment.
• Prior involvement in project coordination, scheduling, and documentation during pre-opening phases is required.
• Experience working in a pre-opening hotel environment is mandatory.
• Exhibits proactive, anticipative behavior with strong ownership and accountability.
• Impeccable grooming and personal presentation consistent with luxury brand standards.