Housekeeping Room Attendant

Role Overview

The Housekeeping Room Attendant is accountable for maintaining guest rooms, corridors, public floor areas, and pantries in strict adherence to the hotel's quality standards. This role involves comprehensive cleaning duties and ensuring guest satisfaction through attentive service.

Primary Duties

• Meticulously clean assigned guest rooms, including bed making, dusting furniture, replenishing supplies, sanitizing bathrooms, and vacuuming carpets, as per established hotel protocols.
• Inspect rooms during cleaning to confirm proper condition and function, promptly reporting any defects to the Supervisor.
• Maintain cleanliness in corridors, floor public spaces, equipment, and pantries associated with guest room areas.
• Stay knowledgeable about the hotel's products and services to provide accurate information to guests.
• Respond to guest inquiries and requests with a courteous, caring approach; escalate issues to appropriate personnel if necessary.
• Record observations and relevant details on assignment sheets for documentation and follow-up.
• Communicate any room discrepancies to the Order Taker and report found items immediately, coordinating with the Order Taker for retrieval.
• Perform turn-down services adhering to hotel standards, including bed preparation, supply replenishment, and bathroom cleaning if required.
• Handle late checkouts and additional special requests efficiently and thoroughly.
• Be adaptable to additional responsibilities as required by operational needs.

Job Requirements

• Previous experience in hotel housekeeping is advantageous.
• Basic English communication skills are preferable.
• Strong attention to detail and a meticulous work ethic.
• Flexible availability to accommodate scheduling needs.
• Physical capability to clean approximately 13 rooms daily while maintaining quality standards.
• Physical strength to maneuver housekeeping carts.
• Customer-oriented attitude with interpersonal skills.
• A passion for upholding European luxury standards.

About the Employer

Established in Germany in 1897, Kempinski Hotels embodies the pinnacle of European hospitality. The brand is renowned worldwide for its luxurious accommodations, exquisite cuisine, and exceptional service. Kempinski properties are situated in prestigious cities and resort locations, combining local character with international standards to offer guests an unmatched experience characterized by style, mobility, and efficiency.