Restaurant General Manager at Al Sufra by Mama Halima, Kempinski Hotels

About the Role

The Restaurant General Manager position at Al Sufra by Mama Halima, a premium Lebanese restaurant within Kempinski Hotels in Doha, demands overseeing all aspects of restaurant operations, financial management, and guest experiences while exemplifying authentic Levantine hospitality at the highest luxury level.

Key Responsibilities

• Manage daily front-of-house operations and coordinate with the Lebanese Executive Chef to ensure smooth collaboration with back-of-house activities.
• Maintain strict adherence to 5-star luxury service protocols, including personalized greeting, mezza presentation, tableside service, shisha provision where applicable, and guest departure procedures.
• Comply fully with hotel standard operating procedures, food safety laws, and HACCP certification requirements.
• Assume complete responsibility for the restaurant’s profit and loss, budget planning, revenue growth, and controlling costs related to food, beverages, and labor.
• Implement strategic marketing campaigns, seasonal promotions such as Ramadan and Levantine food festivals, and optimize income from yield management and private/corporate event bookings.
• Analyze sales performance, customer visits, and average spend to refine menu offerings and maximize profitability.
• Serve as the face of the restaurant by warmly welcoming loyal guests, VIPs, and dignitaries to foster memorable, authentic experiences.
• Address and resolve customer feedback promptly, ensuring all service recoveries uphold 5-star standards.
• Build and maintain guest loyalty locally while enhancing hotel guest attraction to the venue.
• Lead a diverse, multicultural team, nurturing respect for Lebanese culinary heritage, drinks culture including Arak and Levantine wines, and hospitality customs.
• Organize ongoing training on menu expertise, upselling methods, formal service etiquette, and luxury service delivery.
• Oversee staff roster management, conduct performance appraisals, plan succession, and promote high staff retention.

Eligibility and Requirements

• The candidate must be a Lebanese national.