Host / Hostess (Saudi Nationality), Raffles The Red Sea

Company Overview

Raffles & Fairmont Red Sea is being developed within Saudi Arabia’s pioneering Red Sea Project as a resort centered on nature and sustainability. The property will feature 361 rooms, eleven separate dining experiences, overwater restaurants overlooking the Red Sea and mangroves, and a spa. It will also sit beside an 18-hole championship golf course, reflecting the brand’s reputation as a leading golf destination. The project is set on 200 km of untouched coastline and includes more than 90 pristine islands, dormant volcanoes, a rich marine ecosystem, and historic archaeological locations.

Role Summary

As the Host / Hostess, you will report to the Outlet Manager and support the restaurant’s front-of-house operations. The role focuses on welcoming guests, managing reservations and seating, maintaining service standards, and ensuring a smooth and polished dining experience across daily service periods.

Key Responsibilities

• Maintain detailed knowledge of the dining room layout, seating sections, table numbers, setup standards, room capacity, operating hours, pricing, and dress code.
• Understand and follow restaurant reservation processes, as well as all department policies and service guidelines.
• Keep track of daily house counts, guest arrivals and departures, VIP guests, and scheduled in-house group activities with their locations and timings.
• Answer incoming calls within three rings using correct greetings and telephone etiquette.
• Receive, record, confirm, and update restaurant reservations and cancellations according to departmental standards.
• Share reservation and cancellation updates with management as they occur during the shift.
• Prepare for assigned duties while ensuring full compliance with service standards.
• Check that menus and check folders are clean, available in sufficient quantity, and properly maintained.
• Keep the hostess stand neat, organized, and guest-ready at all times.
• Review the reservation book, pre-assign tables, and manage special guest requests.
• Welcome guests at the restaurant entrance, escort them to their tables, and ensure seating is handled fairly across service staff.
• Confirm that guests are satisfied with their assigned table and present the menu professionally.
• Ensure table settings support the best possible guest experience.
• Prepare for peak service periods by organizing queue management and waiting-line procedures.
• Respond quickly to guest needs, maintain positive guest relations, and stay attentive regardless of service pressure or time of day.
• Stay informed about hotel services and activities so guest questions can be answered accurately.
• Address guest complaints promptly using service recovery procedures to restore satisfaction.
• Observe guest feedback and coordinate with management to maintain service quality.
• Monitor table clearing and resetting to ensure department procedures are followed.
• Keep assigned equipment and supplies clean and in proper working condition.
• Support restaurant colleagues with operational tasks when assistance is needed to deliver optimal service.
• Contribute to a cooperative team environment that improves productivity and service quality.
• Conduct table visits regularly during each meal period to check guest satisfaction.
• Promote food and beverage outlets during slower periods.
• Complete the training process successfully.
• Assist the Supervisor with proper cashiering procedures and accurate balancing.
• Support menu printing activities when required.
• Remain flexible and ready to rotate across different food and beverage service outlets.
• Perform any other reasonable duties assigned by the Outlet Supervisor, Assistant, or Manager.

Qualifications and Requirements

• 1 to 2 years of experience as a Host/Hostess or in a comparable front-of-house hospitality role is preferred.
• Strong verbal communication and interpersonal skills with a guest-first approach.
• Good organization, time management, and multitasking ability.
• Working knowledge of reservation platforms and point-of-sale systems.
• Ability to stay composed, professional, and solution-focused in busy or high-pressure situations, with strong attention to detail.
• English fluency is required; Arabic ability and cultural awareness are advantageous.
• A polished appearance and professional manner suited to luxury hospitality are expected.
• Availability to work rotating shifts, including evenings, weekends, and public holidays, is required.

Additional Information

This is a full-time, onsite position in Umluj, Tabuk, Saudi Arabia. The role is designated for Saudi Nationality candidates.