Hospitality Sales Manager - Resort (Based in Patna, Serving Goa)

Overview

We are seeking a dedicated Hospitality Sales Manager to drive sales for our resort located in Goa while operating primarily from our Patna office. This role focuses on identifying business prospects, building strong client relationships, and ensuring seamless coordination between Patna and the resort in Goa.

Key Responsibilities

• Identify and cultivate new business opportunities for the Goa resort from the Patna base.
• Perform market research to locate potential clients across Patna and other regions.
• Collaborate with travel agents, corporate clients, tour operators, and event coordinators to boost bookings.
• Promote the resort’s accommodation, events, dining, and leisure packages to diverse clients remotely.
• Establish and nurture lasting client relationships to encourage repeat business and loyalty.
• Communicate effectively through phone, email, and virtual meetings to pitch resort offerings and respond to queries.
• Create tailored sales proposals reflecting client needs and the resort's packages.
• Follow-up diligently with leads and clients ensuring client satisfaction and ongoing engagement.
• Negotiate pricing and package terms to close profitable deals including group bookings, corporate stays, and special events.
• Maintain accurate booking documentation and liaise with the Goa resort team for flawless service delivery.
• Monitor sales performance including targets on monthly, quarterly, and yearly bases and provide detailed activity reports.
• Work closely with on-site staff at Goa to guarantee guest preferences and requirements are met consistently.
• Coordinate site visits and client meetings when necessary to facilitate relationship-building.
• Partner with the Patna marketing team to develop initiatives to raise awareness of the resort’s offerings.
• Represent the resort at promotional events and networking opportunities in Patna and nearby locales.
• Distribute marketing materials and craft compelling offers aimed at prospective clients in Patna and the surrounding region.
• Serve as the communication bridge between clients and the resort to ensure exceptional guest experiences before, during, and after their visit.
• Address post-booking inquiries promptly to maintain high customer satisfaction levels.
• Collect and analyze customer feedback to improve services and foster client retention.

Skills & Experience Required

• Established sales background within the hospitality sector, with particular expertise in resort sales.
• Strong communication, negotiation, and interpersonal skills.
• Familiarity with the hospitality market in Goa and tourism industry trends.
• Experience managing remote coordination between central offices and physical properties.
• Competency in CRM software, Microsoft Office, and various sales tools.
• Proven ability to handle multiple tasks and prioritize effectively.
• Fluent in English and Hindi; additional regional language skills are advantageous.
• Educational background in Hospitality, Business, or related fields preferred.

Desired Personal Attributes

• Highly motivated and target-driven mindset.
• Excellent organizational abilities and adept problem-solving skills.
• Capacity to work independently and manage remote client relationships successfully.
• Openness to occasional travel to Goa for client engagement or events.
• Ability to thrive in a fast-moving, dynamic business environment.