Sales Manager - Vendor Relationship Management - Coimbatore

Role Objective

This position involves supervising and optimizing the telecalling vendor operations responsible for generating leads and securing insurance sales for BSLI. Maintaining efficient manpower utilization within the telecalling framework is essential to ensure this channel remains a robust sales vertical under the BSLI-HDFC Bank banking alliance.

Key Challenges

The role faces the challenge of managing vendor attrition and maintaining required headcounts amidst a competitive job market. Continuous efforts are necessary to meet targets across various HDFC centers, requiring detailed tracking of every lead's conversion, prompt distribution of leads, and seamless coordination between internal sales teams and the telecalling vendor, often adapting rapidly to changing needs.

Main Responsibilities

• Design and optimize the telesales structure to maximize manpower and capacity utilization.
• Collaborate closely with HDFC bankers to support and manage the sales channel.
• Monitor vendor performance, track productivity, and verify vendor billing for accuracy.
• Ensure efficient lead management and provide timely feedback aimed at improving vendor output.
• Coordinate with HDFC product and BSLI teams to create motivational initiatives such as contests to align rewards with performance.
• Achieve the revenue objectives of the telesales operation.
• Oversee vendor team recruitment, retention, and motivation, ensuring full staffing levels are maintained.
• Resolve conflicts and foster motivation among the vendor's telesales team.
• Support career development and skill enhancement for direct reports.
• Forecast sales volumes in revenue and premium, utilizing MIS tools for lead and meeting tracking.
• Publish regular dashboards evaluating productivity per seat.
• Ensure full compliance with internal, regulatory, and sales process guidelines related to the telesales unit.
• Facilitate required training for telecallers at the vendor's site.

Additional Details

This role demands dynamic management of telecalling sales efforts in a fast-paced environment, requiring excellent coordination, leadership, and operational oversight to sustain and enhance the partnership productivity between BSLI and HDFC Bank.