Home Lender (Customer Relationship Manager) - Geraldton Community Bank

About Bendigo Bank and the Role

Bendigo Bank prides itself on being more than just a typical bank, fostering an environment where employees are more than just workers. United in a belief that better banking creates bigger impact, the company is dedicated to community-focused service. The Home Lender, also called Customer Relationship Manager internally, plays a crucial role in providing outstanding customer experiences by assisting clients with their comprehensive banking needs.

Key Responsibilities

• Develop and maintain a pipeline of lending prospects, using CRM tools to follow and nurture relationships throughout the customers’ home buying journeys.
• Guide clients seamlessly through the lending process, delivering reassurance and assistance to help them reach their financial goals.
• Apply expert credit analysis skills and deep understanding of customer needs to ensure favorable lending outcomes and prepare customers for long-term financial growth.
• Create and foster strong, relationship-based ties with the community, branch colleagues, and the Branch Manager to achieve effective lending results.
• Commit to continuous personal development through on-the-job training and further educational opportunities.
• Engage actively in community support initiatives and contribute to the vibrancy and success of local surroundings while enjoying the work culture.

Candidate Profile and Requirements

• Proven extensive experience in customer service or sales roles.
• Strong knowledge of lending products, policies, and relevant regulatory requirements.
• Ability to quickly build rapport and relationships with customers and team members, with an aptitude to holistically assess their financial situations.
• Advanced credit analysis capabilities.
• Familiarity with offerings for small businesses.
• Essential hands-on expertise in consumer lending.

Community Banking Model

Operating on shared revenue with a 'profit-with-purpose' philosophy, Community Banking reinvests profits back into local communities, supporting initiatives like infrastructure, events, and scholarships. Joining the Geraldton Community Bank means becoming part of a passionate team dedicated to local development and meaningful community relationships.

Benefits and Culture

• Make a tangible difference by seeing how your work positively impacts customers and the community.
• Be valued as an individual within an increasingly diverse and inclusive team.
• Enjoy flexibility, career progression opportunities, and supportive policies that empower your growth.
• Access comprehensive wellbeing programs including discounted gym memberships, private health insurance options, and an Employee Assistance Program covering you and your immediate family.
• Benefit from educational programs offered through the corporate university, BEN U, to expand your skills.

Additional Information

Applicants will receive an email within one business day after applying to complete a Pymetrics online gaming assessment; please check junk folders if not seen. The bank values diversity and inclusion, welcoming applicants of all genders, ages, abilities, religions, sexual orientations, and cultural backgrounds. Support and reasonable adjustments are available during application or interview phases upon request. Screening and interviews may begin before the closing date, and all candidates will be notified of their application status.