Healthcare Enrollment Coordinator

Overview

We are seeking a Healthcare Enrollment Coordinator for a remote contract position based in Southfield, MI. This role involves managing enrollment requests efficiently and accurately while complying with regulatory and accreditation standards. The contract is initially for 4+ months with potential for extension.

Key Responsibilities

• Process enrollment requests in accordance with state and federal rules and accreditation requirements promptly and precisely.
• Audit and verify completeness, organization, and security of enrollment files following policies and procedures.
• Provide courteous information and education to internal and external customers concerning enrollment procedures, COBRA, HIPAA, and eligibility for government programs.
• Maintain current knowledge of relevant laws, regulations, and accreditation standards impacting the enrollment process.
• Research and resolve customer issues and inquiries promptly, including reconciliation of accounts and cases.
• Manage enrollment inventory and customer inquiries to ensure timely resolution within required guidelines.
• Maintain and monitor membership data content across various databases, including Facets.
• Understand related functional areas to evaluate impacts on enrollments effectively.
• Communicate enrollment status to stakeholders via documentation in Facets, phone, and written correspondence using approved communication templates.
• Report critical customer issues accurately to leadership.

Qualifications

• Minimum education: High School Diploma or equivalent; Associate's degree preferred.
• At least two years of relevant experience in healthcare environments.
• Prior experience in enrollment roles preferred.
• Familiarity with Medicare and Medicaid regulations is an advantage.
• Strong ability to quickly learn new systems and processes.

Additional Information

• Work Schedule: 1st shift, Monday through Friday.
• Compensation: $20 per hour on a W2 basis with no paid time off.
• Location: Remote; must be able to work with the Southfield, MI client site.