Head of Talent and People

About the Role and Company

We seek a passionate leader dedicated to building outstanding teams and fostering a high-performance, employee-focused culture. Success here comes from purposeful hiring, thoughtful leadership, strong employee experiences, and scalable people operations.

The work environment is fast-paced and entrepreneurial, with varied daily tasks including coaching managers on performance discussions, refining onboarding practices, launching people initiatives, and sourcing talent. This position requires balancing strategic organizational growth with hands-on execution, building trust quickly, exercising sound judgment, and harmonizing employee needs with business priorities. Our global team values initiative, discretion, collaboration, and proactive approaches at every level.

Key Responsibilities

• Lead and continuously enhance the entire lifecycle of people operations within the agency.
• Collaborate with leadership on organizational structure, human resource policies, workforce planning, talent development, and retention efforts.
• Act as a trusted consultant to employees and managers regarding performance, employee relations, team dynamics, career progression, and workplace concerns.
• Oversee essential HR operations including employee documentation, policy implementation, contracts, record maintenance, benefits management, and compliance.
• Drive company-wide talent acquisition strategies and workforce planning in partnership with senior executives and department managers.
• Manage end-to-end recruiting activities such as intake discussions, candidate sourcing and screening, interview coordination, assessments, offer management, and closure.
• Advise hiring managers on job design, candidate criteria, compensation packages, interview techniques, and hiring decisions.
• Build and nurture proactive talent pipelines aligned with present and future hiring needs.
• Lead consistent onboarding and offboarding experiences for all employees.
• Administer performance management processes including goal setting, feedback loops, 360-degree evaluations, promotion cycles, and performance improvement plans.
• Maintain accurate HR data and deliver insights on recruitment, retention, performance metrics, and organizational trends to leadership.
• Liaise with external legal counsel, benefits providers, payroll services, and vendors as necessary.
• Promote and strengthen company culture, communication pathways, accountability, and employee engagement initiatives.

Desired Qualifications

• Over eight years of experience within people operations, human resources, or similar disciplines.
• Proven leadership or full ownership of comprehensive HR functions in a scaling organization.
• Deep understanding of employee relations, organizational development, performance management, and employment law practices.
• Extensive full-cycle recruitment experience including hands-on sourcing and candidate closure.
• Proficiency working alongside senior management and departmental leaders on strategic hiring and workforce planning.
• Experience designing or managing performance evaluations, 360 feedback processes, promotions, and professional growth initiatives.
• Excellent judgment and discretion handling sensitive, confidential information.
• Highly organized with a knack for developing scalable systems fitting a growing enterprise.
• Effective, clear communication balancing employee satisfaction with business objectives.
• Ability to function independently as well as lead strategically.