Head of Sales - SaaS Sales Leadership with Marketing Interface

About PAQATO and Role Mission

Since 2016, PAQATO has been developing a SaaS solution enhancing the post-purchase experience in e-commerce, from shipping communication to returns management, currently serving over 2,500 shops. We aim to elevate our sales operations to the next level with a strategic and hands-on Head of Sales leading organizational development and closing initiatives.

Primary Responsibilities

• Lead and nurture the sales team by mentoring, setting clear objectives, providing constructive feedback, and enabling growth.
• Foster a results-driven closing culture characterized by pragmatism and commitment without superficial sales tactics.
• Refine roles, responsibilities, team structures, and manage hiring and onboarding processes as necessary.
• Develop and execute a sales strategy tailored to scaling PAQATO’s SaaS offerings in diverse customer segments ranging from small shops to large brands.
• Drive strategic new customer acquisition personally as well as supervise outbound prospecting initiatives including cold calls and outreach sequence management to develop pipeline opportunities.
• Continuously enhance sales pitches emphasizing value propositions, use case relevance, and objection handling.
• Oversee the entire sales funnel ensuring pipeline clarity, reliable forecasting, and revenue predictions.
• Implement and grow KPI-oriented workflows to optimize conversion rates, sales cycle duration, win ratios, and pipeline coverage.
• Regularly improve sales processes and playbooks to ensure scalable growth.
• Collaborate closely with Customer Success teams to drive customer retention, cross-selling, and upselling efforts ensuring seamless handovers and shared accountability.
• Monitor market trends and competitors to identify innovative approaches and sharpen PAQATO’s market positioning.
• Coordinate closely with marketing on targeting ideal customer profiles, refining messaging, and enhancing sales funnel efficiency while ensuring marketing campaigns effectively support sales goals without direct involvement in campaign execution.

Required Qualifications

• Several years of experience in B2B sales, preferably in SaaS or e-commerce related sectors.
• Proven leadership capabilities including team building, coaching, and goal achievement.
• Strong hands-on approach with passion for developing and optimizing structures and workflows.
• Expertise in pipeline management, sales forecasting, KPI monitoring, and data-driven decision making.
• Excellent communication skills internally and externally with strong negotiation and closing abilities.
• In-depth experience leveraging AI technologies within sales and marketing contexts.
• Advantageous to have an established network within e-commerce or SaaS industries.

Benefits and Work Conditions

• A collaborative and dynamic team culture comprising skilled professionals who value autonomous initiative and collective success.
• Flexible working hours and locations with options for remote work and office presence mainly in Münster, especially at the start, requiring roughly 1-2 days per month’s onsite attendance.
• Engaging social events such as table tennis matches, after-work drinks, and other team activities promoting work-life balance and camaraderie.
• Workplace situated at the [whyit] Campus, a hub of tech companies fostering collaboration and creativity.
• Opportunity to contribute to a mission-driven product that directly enhances customer satisfaction in the after-sales e-commerce domain.

Join Us

If you are excited to shape the future of after-sales experience in e-commerce within an innovative business environment, lead a motivated sales team, and contribute strategically and operationally, we look forward to receiving your application.