Head of Professional Services

About the Role

Talent Partners is conducting a discrete recruitment for the position of Head of Professional Services at a dynamic international financial technology firm. This senior leadership role reports directly to a C-level executive and involves managing a regional team composed of consultants, project managers, solution architects, and delivery specialists.

Responsibilities

• Spearhead the Professional Services division's financial performance, covering revenue generation, gross margins, and overall profitability.
• Oversee consultant utilization rates, capacity planning strategies, and revenue forecasting processes.
• Manage daily project health checks, resource allocation, risk mitigation, and fulfillment of client commitments.
• Drive the implementation and transformation of complex software solutions.
• Lead and mentor a high-achieving regional team to meet organizational goals.
• Engage proactively with executive stakeholders from key strategic customers.
• Ensure governance, standardization, and continuous operational enhancements across delivery functions.
• Champion the integration of automation and artificial intelligence technologies to boost productivity and enhance project results.
• Oversee relationships and performance of external delivery partners and system integration vendors.

Requirements

• Extensive leadership experience in managing customer-centric Professional Services teams within enterprise software, SaaS, or fintech sectors.
• Proven track record as a services profit and loss owner with measurable successes in improving utilization, project delivery efficiency, profitability, and client satisfaction.
• Fluency in German at a native level alongside strong English communication skills.
• Willingness and ability to travel occasionally to company and client locations across Europe.

Additional Information

This is a hands-on leadership position emphasizing both commercial accountability and operational management of teams and customer engagements. The role requires strategic oversight coupled with practical involvement in service delivery.