Head of Operations

Overview

This role is being offered by a partner company seeking a Head of Operations based in Brazil. This senior leadership position is designed for an operations specialist who will define and expand the operational core of a global, fully remote financial services firm.

The successful candidate will supervise key operational areas ensuring effectiveness, resilience, compliance, and outstanding service provision while managing cross-functional teams focused on payments, reconciliations, business operations, and digital asset settlement.

The ideal individual is a strategic innovator skilled in operational excellence, process automation, risk oversight, and team leadership. This position plays a pivotal role in developing scalable systems, enhancing operational performance, and supporting sustained business expansion within a dynamic, technology-centered environment. It offers the opportunity to transform modern financial operations management.

Key Responsibilities

• Design and implement a comprehensive operational strategy aligned with company goals concentrating on scalability, operational efficiency, quality standards, and regulatory compliance.
• Manage primary operational departments including payments, treasury, reconciliations, card processing, back-office functions, and overall business operations.
• Take ownership of operational results by applying performance metrics, controls, and driving continuous improvement initiatives to uphold superior service levels.
• Lead process enhancement efforts through the adoption of automation, technology, and data-driven solutions including AI applications.
• Develop and enforce standardized operational procedures to increase consistency, efficiency, and provide operational transparency.
• Build and nurture a results-driven operations team by fostering accountability, teamwork, and ongoing development.
• Collaborate closely with compliance, risk management, and financial crime prevention teams to ensure adherence to all regulatory standards and internal policies.
• Establish robust operational risk frameworks covering monitoring, reporting, control mechanisms, and readiness for audits.
• Work in partnership with technology, data, HR, and client services leadership to maintain organizational alignment.
• Supervise digital asset settlements, encompassing reconciliation, wallet management, custody safeguards, and crypto-to-fiat operational workflows.

Required Qualifications and Experience

• A minimum of 10 years of progressively responsible leadership experience in operations within regulated financial services sectors such as banking, fintech, or wealth management.
• Proven track record managing and scaling multiple operational divisions including payments, treasury, settlement, and business operations.
• Expertise in process re-engineering, operational transformation, automation, and implementing scalable operational workflows.
• Comprehensive knowledge of financial regulatory frameworks, compliance mandates, AML processes, and strategies to prevent financial crime.
• Experience leading diverse teams and fostering high-performing operational cultures.
• Strong leadership capabilities coupled with effective communication, stakeholder engagement, and analytical problem-solving skills.
• Strategic thinker able to convert business objectives into effective operational plans.
• Valuable experience with cryptocurrency, blockchain technologies, or digital asset operational frameworks.
• Capability to work efficiently in a remote international environment requiring high autonomy and cooperative interaction.
• Access to a dedicated home workspace equipped with reliable high-speed internet connectivity.

Benefits and Work Environment

• Fully remote role allowing complete geographic flexibility within Brazil.
• Flexible scheduling empowering autonomy over working hours.
• Competitive salary offering aligned with experience and job scope.
• Flexible paid leave policies supporting personal and work-life balance.
• Engagement with a global, high-achieving team focused on impactful technological projects.
• Annual budget allocated for professional learning, including courses, literature, conferences, and other development resources.
• Opportunity to participate in innovation advancing the future of financial services.

Additional Information

This vacancy is managed through an AI-driven recruitment process ensuring fair, prompt, and objective evaluation. The final hiring decisions are made internally by the company. Applicants must acknowledge that personal data will be processed in accordance with relevant privacy laws, including GDPR provisions. The use of AI tools supports but does not replace human decision-making during recruitment.