Head of Membership

About Rosewood Doha

Rosewood Doha is a landmark hospitality destination in Qatar shaped by the region’s coral reefs. The property blends ultra-luxury hotel stays, residential living, dining, wellness, retail, and event experiences into one integrated setting. It features a 155-room hotel, 162 serviced apartments, and 276 private residences, along with restaurants, lounges, event venues, and curated lifestyle offerings. The destination also includes Asaya, Qatar’s first members-only social wellness club, as well as Rosewood’s Manor Club for Club Room and Suite guests.

Opened in July 2025, the property has already received recognition from respected international and regional bodies such as the Michelin Guide, Forbes Travel Guide, and Qatar Tourism, reflecting its high standards and ambitious positioning. As part of Rosewood Hotels & Resorts, the destination represents a new kind of luxury focused on community, experience, and lifestyle.

Why This Role Appeals

Rosewood Doha promotes a workplace built on relationship-led hospitality, inclusion, and personal growth. The organization emphasizes individuality, continuous development, and the opportunity to contribute to a high-end environment where careers are meant to have purpose.

Role Summary

The Head of Membership will lead membership activity for Asaya, building strong guest and member experiences while driving membership growth, retention, and revenue. This role combines front-of-house presence, sales leadership, administration, and strategic planning, while coordinating closely with multiple club departments and community partners.

Key Responsibilities

Guest and member engagement

• Welcome guests and members to Asaya in a polished, professional manner and help set the tone for the club experience.
• Proactively promote additional services and facilities where relevant.
• Advise clients on the Asaya experiences that best match their needs and maintain strong knowledge of all services offered.
• Understand product offerings well enough to support Asaya professionals and assist with retail-related guidance for clients.
• Act as a connector between membership activities and club operations.
• Conduct membership tours for prospective clients and move them through the sales journey toward conversion.
• Coach team members on handling membership-related queries, greeting prospective members, answering calls, and assisting with member questions.

Administrative oversight

• Maintain accurate membership records, filing systems, and accounting-related procedures, and coordinate new member introductions to Asaya.
• Review end-of-day reports and ensure member feedback is captured accurately so improvement areas can be identified.
• Oversee the approval workflow for Asaya membership applications, including weekly review and rating of submissions.
• Manage a reliable contact database with call logs, activity tracking, and updated records.
• Keep all member files current and properly maintained.
• Prepare monthly membership reports for the General Manager, Board/Ex-Committees, and support teams.
• Ensure key membership tools and communications are integrated into sales efforts, including the application pack, welcome pack, handbook, website, e-newsletter, and member app.

Strategy and financial management

• Create and lead a membership development strategy aimed at increasing total member count and dues revenue.
• Deliver annual budgeted sales targets while forecasting demand and planning manpower, productivity, and expenses accordingly.
• Communicate membership objectives, retention goals, satisfaction priorities, and activity updates clearly to management and associates.
• Put in place methods that support strong application flow and a healthy waiting list.
• Support advertising and promotional initiatives that help generate membership sales.
• Accept that responsibilities may evolve based on operational and business needs.

Member relations and community outreach

• Build relationships with community stakeholders such as chambers of commerce, tourism groups, exchange clubs, business leaders, corporate executives, and media contacts.
• Take an active role in planning monthly Asaya member events.
• Support event coordination, including invitations, mailings, and publicity materials.
• Strengthen relationships with current members to drive participation, satisfaction, recruitment, and retention.
• Represent Asaya at events, including hosting mixers, engaging members, and responding to correspondence when needed.
• Be available for early mornings, late evenings, and weekends when events or business demands require it.

What We Offer

• A competitive compensation and benefits package.
• High-quality associate accommodation in prime central locations in Lusail and The Pearl.
• A birthday day off to recognize personal milestones.
• Personalized development planning and ongoing learning support.

Working Environment

This is a full-time onsite position based in Doha, Qatar. The role is part of a diverse and supportive culture that values contribution, professional growth, and high service standards.

Additional Notes

The position may require attendance at member events and networking activities outside standard hours, including mornings, evenings, and weekends. The scope of the role can expand depending on business needs.