Head of Key Accounts

Role Overview

This position, exclusive for Qatari nationals under the Qatarization initiative, calls for a seasoned Head of Key Accounts who will be responsible for crafting and leading the engagement and relationship management strategies for highly strategic clients. The role demands overseeing executive-level interactions, deploying client retention methodologies, discovering avenues for business expansion, and managing key client requirements proactively.

Key Duties

• Formulate a strategic approach to managing the most valuable and strategically critical client accounts.
• Establish and nurture enduring trusted partnerships with CEOs, designated points of contact, and senior leaders.
• Proactively oversee strategic client portfolios to safeguard and grow relationships.
• Detect potential client attrition risks and execute appropriate mitigation strategies.
• Explore expansion potential including initiating new business ventures, broadening client entities, enhancing workforce involvement, and increasing ecosystem participation.
• Collaborate with internal teams to address and resolve complex issues in assigned portfolios.
• Drive continuous improvements to heighten client satisfaction and portfolio effectiveness.
• Create and uphold strategic account management structures, including governance and operational policies.
• Foster a culture of high performance centered on service quality, responsibility, teamwork, and client success.
• Assess commercial prospects and calculate the economic benefits yielded by strategic accounts.

Qualifications & Experience

• At least six years of experience in areas such as Account Management, Corporate Banking, Relationship Management, Consulting, or Business Development.
• Between zero to three years of experience in leadership or supervisory positions.
• A bachelor's degree in business administration or a related field is required.
• A master's degree is preferred.
• Proven background in managing strategic corporate clients and engaging with executive-level stakeholders.
• Demonstrated success in spearheading client retention and growth strategies.
• Experience working in environments that are highly regulated or within professional services sectors.
• Strong presentation and communication capabilities.
• Expertise in portfolio management.
• Business development and expansion expertise.
• Must be a Qatari national as per Qatarization policy.