Head of Client Relationships

Overview

The Head of Client Relationships leads our team of Directors responsible for managing all client accounts at Aviation Portfolio. This role combines leadership with active participation, ensuring top-tier advisory service, team development, and rigorous portfolio management to meet client expectations. This position reports directly to the CEO and plays a key role in client retention and shaping company service as we grow.

Key Responsibilities

• Lead, recruit, and retain a team of client relationship directors, setting high standards for service quality.
• Maintain and enhance playbooks, operational rhythms, and quality measures to ensure consistent excellence in client services.
• Handle complex client issues and partner escalations beyond individual directors' responsibilities.
• Collaborate with executive leadership to report on client status and risks, translating strategic goals into daily team operations.
• Plan staffing needs against client portfolio expansion, balancing workloads and anticipating future hires as the firm grows.

Qualifications

• At least 3 years of experience leading client-facing teams, supported by over 8 years in private aviation, wealth management, luxury hospitality, or related advisory sectors; private aviation experience is highly preferred.
• Passion for people management demonstrated by success in building, coaching, and retaining high-performance client-centric teams.
• Strong business acumen, comfortable managing client retention, growth metrics, and related financials.
• Exceptional communication abilities, with the skill to clearly convey complex topics to clients and executives.
• Experience working within high-trust, fast-paced remote environments.
• Proficiency with Salesforce or similar CRM tools.

Work Ethic & Values

• Deep curiosity about private aviation details including contracts and vendor relations affecting clients.
• Clear and confident communication, especially when conveying difficult information.
• Proactive decision-making and prompt action to keep partners adequately informed.
• Focus on cultivating enduring client relationships, recognizing business must be earned continuously.

About Aviation Portfolio

We are the largest strategic advisory firm in private aviation, facilitating over $5 billion in transactions and supporting more than 30,000 client flights yearly. We provide highly technical work with genuine autonomy, aiming to save clients significant expenses and hassles. Our environment is quota-free and commission-free, emphasizing a world-class client relationship culture.

Additional Information

This position requires availability for weekend and holiday shifts and some after-hours work due to operations seven days a week; flexibility in scheduling is essential.

Benefits include a competitive salary within a $150,000 to $200,000 range depending on experience and location, eligibility for a performance bonus, 401(k) with automatic vesting matching, health and dental insurance, and paid time off.

Physical Requirements

• Regular extended periods of sitting, verbal and written communication, and use of computer and phone equipment.
• Occasional lifting or moving items up to 15 pounds.
• Visual acuity to work on computer screens and read documents, and the ability to maintain concentration with minimal distractions.

Other Details

Responsibilities may evolve over time with or without prior notice. The company is committed to equal opportunity employment and compliance with immigration verification laws.