Head of Business Operations and Sales Growth, GCS

Overview

The EMEA Revenue Strategy and Operations (RSO) team works closely with senior sales executives and global leaders to drive significant growth and improve productivity within Google Customer Solutions (GCS). Managing a multi-billion dollar mid-market business involving a 1700-strong sales team, the team focuses on defining strategic priorities for EMEA GCS Sales. This involves cross-functional collaboration to develop sales strategies, scale operations effectively, and lead execution efforts. The role supports both short- and long-term projects that positively impact teams and customers globally.

Role Purpose

As Head of Business Operations for EMEA, you will be instrumental in shaping and advancing the GCS growth strategy across the region. Your responsibilities include operational leadership, advising executives on key strategic decisions such as planning, headcount, and investments. Driving business execution excellence and organizational health are integral to the position, along with managing critical projects spanning shopping, advertising policies, and regulatory matters.

Key Responsibilities

• Lead annual business planning for GCS EMEA, including designing and redesigning organizational structures to support ambitious growth and sustainable sales teams, in partnership with senior leadership teams such as CSO, Finance, Recruiting, and Sales.
• Oversee large-scale analytical initiatives to generate actionable insights for the region, including surveys like Googlegeist, Customergeist, and time management studies.
• Create and implement new performance improvement strategies such as regional acceleration plans, sales enablement tactics, and competitive positioning through in-depth opportunity analysis and go-to-market experimentation.
• Develop and optimize strategies for onboarding, developing, and expanding sales teams to meet strategic business objectives and resolve complex operational impediments to sales growth.
• Manage and direct a team of 6 or more staff, driving operational delivery and leading critical projects that span various channels and functions.

Candidate Profile

• Minimum of a bachelor's degree or equivalent practical experience.
• At least 10 years of experience in management consulting, sales operations, corporate strategy, or advisory roles.
• Proven operational leadership experience managing cross-functional teams supporting executive sales leadership.
• Preferred qualifications include an MBA or master's degree.
• Experience or strong knowledge of European, Middle East, or African markets is advantageous.

Compensation and Benefits

Salary range for this role in Ireland is between €192,000 and €197,000 annually, including a 25% target bonus, equity grants, and additional benefits.

Diversity and Inclusion Statement

Google embraces equal opportunity principles and actively encourages applications from all qualified individuals without discrimination based on race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any legally protected categories. The company also accommodates applicants who require special assistance during the hiring process.