Guest Services Representative - Orlando Health Cancer Institute

About Orlando Health Cancer Institute

Recognized as a leading cancer care provider in Florida, Orlando Health Cancer Institute operates as a comprehensive multidisciplinary cancer program. It encompasses six treatment centers and over 10 practice locations to address adult oncology needs in the region. The institute specializes in treating more than 200 cancer types using advanced technologies, including sophisticated radiation therapies, proton therapy, bone marrow transplantation, and cellular therapy. Their extensive research program fosters physician participation in clinical trials and studies, providing patients with cutting-edge diagnostic, therapeutic, and symptom management options. Accredited by the Commission on Cancer and other specialized bodies covering oncology subfields, the institute was also honored in 2023 by Becker's Hospital Review among top oncology programs.

Part of the larger Orlando Health network, the institute benefits from a system that includes 24 high-quality hospitals, nine specialty institutes, 14 urgent care centers, and more than 100 primary care practices across Florida. This network cares annually for over 142,000 inpatients and almost 4 million outpatient visits. Orlando Health supports its staff with extended benefits from day one, including free education opportunities and wellness services designed to support employees and their families throughout life’s phases.

Role Overview

The Guest Services Representative plays a crucial role by delivering outstanding service to patients and hospital visitors, fostering a welcoming environment within the hospital. Responsibilities include greeting and escorting guests to destinations within the facility, addressing inquiries, coordinating with hospital staff, and resolving guest concerns efficiently. This position requires a professional demeanor, excellent communication skills, and a compassionate approach toward customer care.

Key Responsibilities

• Accompanying guests to various locations throughout the hospital when requested.
• Maintaining up-to-date knowledge of hospital personnel, departments, and their location to direct guests accurately.
• Providing information to hospital staff members as required.
• Responding promptly to guest and team member requests both in person and by phone.
• Conducting routine visits to patient areas to identify and satisfy visitor and patient needs.
• Fostering strong working relationships with hospital staff, management, and affiliated departments such as Volunteers, Social Work, and Home Health.
• Helping Social Services coordinate patient and family transportation and lodging or flight arrangements.
• Exhibiting sensitivity and care towards patient and visitor concerns.
• Demonstrating professionalism in appearance, communication, and hygiene.
• Ensuring reliable attendance in line with organizational policies and relevant regulations.
• Complying with all Orlando Health policies and procedures at all times.

Additional Responsibilities

• Participating in required training sessions and staff meetings.
• Completing mandatory educational programs.
• Taking initiative for ongoing professional development.
• Performing other assigned duties as necessary.

Qualifications

• High school diploma or equivalent educational attainment.
• No specific licensure or certification requirements.
• At least two years of experience in a customer service environment.

Working Hours and Location

Workdays are Monday through Friday with varying shifts from 8:30 AM to 5:00 PM. Position based at 1400 S Orange, Orlando, FL.