Mental Health Customer Service Representative

About the Employer

Myriad Genetics is a leading company in molecular diagnostic testing and precision medicine. They specialize in genetic tests that support personalized healthcare decisions across oncology, women’s health, and mental health, leveraging over 30 years of expertise to enhance patient care.

Job Overview

The Mental Health Customer Service Representative will act as a primary liaison handling patient communication and coordination of testing services. This role is vital in connecting clinics, physicians, medical personnel, and patients while ensuring the accuracy and efficiency of test processing. Their work directly contributes to facilitating better patient outcomes through timely testing service support.

Responsibilities

• Verify the accuracy and completeness of test request forms and associated documentation to enable prompt testing.
• Coordinate with healthcare providers to gather necessary paperwork and sample submissions.
• Confirm patient insurance eligibility and coverage details.
• Inform patients about insurance, test procedures, timelines, and related information.
• Devote the majority of work hours (60-80%) to managing telephone communications.
• Handle assigned workload independently while adhering to production and quality benchmarks.
• Collaborate with teams including technology, revenue cycle, sales, and lab personnel to expedite order placement and billing processes.
• Identify operational issues and trends, working with leadership to implement best practices.
• Engage in Quality Assurance activities to maintain service standards.
• Ensure compliance with CLIA and HIPAA regulatory requirements.

Requirements

• Possess at least a high school diploma or equivalent with minimum one year related experience; associate or bachelor's degrees are also acceptable.
• Fluency in Spanish is preferred but not mandatory.
• Strong verbal and written communication skills with excellent interpersonal abilities.
• High typing proficiency is desirable.
• Excellent active listening, transcription, and self-review skills.
• Comfortable using PC applications including Excel, Word, internet browsers, and email platforms.
• Capable of multitasking effectively in fast-paced environments.
• Exceptional organizational skills and sound professional judgment.
• Strong problem-solving abilities and skill in identifying patterns.
• Collaborative mindset and supportive team orientation.

Compensation and Equal Opportunity

Salary and benefits will be based on the candidate’s qualifications and experience. The employer is an equal opportunity organization committed to diversity and inclusivity, ensuring fair consideration regardless of race, gender identity, sexual orientation, or national origin.

Additional Information

This opportunity is offered remotely within the United States. The recruiting intermediary does not serve as the employer of record; candidates apply directly through the hiring company.