Guest Services Executive - Front Office at Madinat Jumeirah Resort

About Jumeirah and Madinat Jumeirah Resort

Jumeirah is a globally recognized luxury hospitality brand, part of Dubai Holding, managing 29 distinguished properties across the Middle East, Europe, and Asia. Established in 1999 with the iconic Burj Al Arab, Jumeirah offers renowned beachfront resorts, prestigious city hotels, and exclusive residences worldwide. Madinat Jumeirah, set on a two-kilometer private beach, consists of four unique hotels showcasing contemporary to traditional Arabian luxury, complemented by over 20 curated restaurants, a traditional souk, kids’ clubs, and versatile event spaces.

Position Overview

Starting September 2026, we are seeking a Guest Services Executive for the Front Office at Madinat Jumeirah. This role involves warmly greeting guests, managing efficient check-in/out procedures, and delivering personalized services by promptly addressing guest inquiries. The position necessitates coordination with various departments such as Housekeeping, Concierge, Executive Lounge, Recreation, and Food & Beverage to satisfy guest expectations. Additional responsibilities include handling special requests like transport and dining reservations, managing minor complaints professionally, promoting hotel amenities, and supporting VIP and loyal guest recognition programs. Maintaining precise guest records and adhering to the hotel’s service standards are critical aspects.

Candidate Profile

The preferred candidate will hold a Bachelor’s degree in Hospitality Management or a related discipline, paired with 1-2 years of relevant customer service or front desk experience in hospitality. Prior exposure in an international work context with sensitivity towards cultural diversity is essential. Fluent English communication skills across reading, writing, and speaking are required, while knowledge of languages such as Russian, Spanish, French, or Arabic is advantageous.

Benefits

Jumeirah fosters an inclusive and supportive environment focused on growth and reward. Our benefits package includes access to learning and development initiatives, career advancement opportunities within our global network, exclusive colleague discounts on dining and stays, company-provided shared housing, full healthcare and life insurance, annual paid leave with return flights, role-based performance incentives, and a competitive tax-free salary in UAE Dirhams.