Guest Service Agent at Alamanda Palm Cove

Role Overview

We are inviting applications for an outgoing and service-oriented Receptionist/Guest Service Agent to assist the Front Office, Sales, and Banqueting teams at the exquisite Alamanda Palm Cove Hotel. This casual position offers the chance to flourish in customer service and administrative tasks while working in a stunning location.

Key Responsibilities

• Deliver outstanding guest experiences from reservation through arrival, stay, and departure
• Represent and endorse the boutique hotel brand positively
• Engage actively with guests to enhance their overall experience
• Ensure smooth guest check-in and check-out using the hotel's Property Management System (PMS)
• Handle reservation inquiries, recommend services, and promote room upsells based on availability
• Coordinate effectively with various internal departments
• Manage and dispatch incoming external and internal calls professionally
• Maintain thorough knowledge of room rates and available packages
• Address and follow up on guest requests and complaints promptly
• Assist operational teams with administrative support as necessary

Candidate Profile

• A genuine enthusiasm for assisting people and providing excellent service
• Strong telephone etiquette and ability to maintain cordial relationships with customers and colleagues
• Effective time management and communication skills
• Proficient computer and administrative capabilities
• Friendly, warm, yet professional demeanor
• Previous Front Office or reservation experience preferred but not mandatory
• Success in similar roles is an advantage; however, attitude and approach are equally valued
• Exceptional problem-solving skills and accountability in workload management
• High attention to detail and excellent interpersonal skills
• Ability to thrive under pressure within a busy and dynamic environment through initiative and teamwork
• Positive outlook and proactive mentality

About Alamanda Palm Cove and Lancemore Hotel Group

Alamanda Palm Cove is ranked among Australia's top five hotels by TripAdvisor and offers spacious guest suites, a wellness spa, dining at Nu Nu Restaurant, elegant wedding facilities, beautiful gardens, pools, and beachfront views of the Coral Sea.

The Lancemore Hotel Group, established in 1986, is a family-owned Australian boutique lifestyle brand. We provide boutique accommodations, event venues, spa services, acclaimed restaurants, and award-winning wines. Our expanding group offers a supportive environment with opportunities for career development, empowerment, and attractive staff discounts.

Company Values

We embrace the principles of Fun, Authentic Hospitality, Caring, Ownership Mindset, Performance, and Growth.