Guest Relations Manager - Food & Beverage at Madinat Jumeirah Resort

About Jumeirah

Jumeirah is a distinguished global luxury hospitality brand and a member of Dubai Holding, owning and operating a portfolio of 29 properties across 11 countries spanning the Middle East, Europe, and Asia. Since debuting the iconic Jumeirah Burj Al Arab in 1999, the brand has set new benchmarks in luxury hospitality. Its collection includes beachfront resorts, city hotels, and exclusive residences known for exceptional service and curated guest experiences worldwide.

About Madinat Jumeirah

Madinat Jumeirah is a beachfront resort stretching along two kilometers of private coastline, encompassing four unique hotels. These range from the contemporary elegance of Jumeirah Al Naseem to the traditional Arabian charm of Jumeirah Al Qasr, Jumeirah Mina Al Salam's serene waterfront, and the private Arabian houses of Jumeirah Dar Al Masyaf. The resort offers over 20 premium dining options, the traditional Souk Madinat Jumeirah, dedicated children's clubs, and versatile event and conference venues.

Job Overview

The resort is seeking a Guest Relations Manager for Food & Beverage starting from September 2026. This role focuses on ensuring exceptional guest experiences and operational excellence across F&B outlets.

Key Responsibilities

• Oversee customer satisfaction, actively address feedback and complaints, and protect the resort's positive reputation.
• Maintain exemplary service standards, food quality, and presentation consistent with guest expectations.
• Analyze reports, customer feedback, competitor activity, and industry trends to refine restaurant concepts and services.
• Manage daily restaurant operations by leading teams, encouraging collaboration, and ensuring seamless service delivery.
• Track business progress against plans and financial forecasts, implementing corrective measures to meet targets.
• Design and execute marketing, advertising, and public relations initiatives to boost patronage.

Candidate Profile

• Possesses a Bachelor's degree in hospitality, business, or a related discipline.
• Brings at least 5 years of experience in luxury hospitality, with 2 to 3 years in leadership positions focusing on guest relations.
• Has a solid grasp of outlet operations and guest service excellence.
• Experienced in working effectively within diverse multicultural teams.
• Demonstrates confidence in managing complaints of varied complexity successfully.

Benefits

• Supportive and inclusive workplace culture.
• Access to learning and development programs and clear career advancement opportunities.
• Possibilities for internal transfers within Jumeirah's global network.
• Employee discounts on dining, beverages, and stays worldwide.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave entitlement.
• Rewarding performance-based incentives aligned with role responsibilities.
• Competitive, tax-free salary in UAE Dirham currency.