Guest Relations Executive - Food and Beverage at Jumeirah Zabeel Saray

About Jumeirah and Jumeirah Zabeel Saray

Jumeirah is a world-renowned leader in luxury hospitality and operates an impressive collection of 28 properties spanning the Middle East, Europe, and Asia. Established in 1999 with the opening of the iconic Jumeirah Burj Al Arab, the brand is celebrated globally for providing exquisite beachfront resorts, prestigious city hotels, and luxury residences. Jumeirah Zabeel Saray is a premium beachside resort positioned on the West Crescent of Dubai's famous Palm Jumeirah. Inspired by Ottoman palatial architecture, the resort boasts hand-painted details, artworks, and murals reflecting the Golden Age of the Ottoman Empire. Its facilities include 405 rooms and suites, 38 Royal Villas, the Talise Ottoman Spa — one of the largest and most upscale spas in the Middle East — and a variety of amenities like Sinbad’s Kids Club, the Zabeel Theatre, water sports on a pristine private beach, and eleven curated restaurants and lounges offering diverse culinary options.

Role Overview

We are currently seeking a skilled Guest Relations Executive to become part of our Food and Beverage team at Jumeirah Zabeel Saray. This role focuses on delivering an exceptional guest experience, managing reservations, addressing guest concerns, and supporting service excellence throughout the dining outlets.

Responsibilities

• Consistently staff the hostess desk, warmly welcoming guests and guiding them to their seats while providing detailed menu knowledge.
• Manage dining reservations and special requests meticulously using the established Restaurant Reservations Standard Operating Procedure and the F&B Enquiry/Booking checklist.
• Promptly handle guest complaints and solicit feedback to ensure guest satisfaction and continual enhancement of service quality.
• Protect guest confidentiality by following protocols rigorously and maintaining precise records on guest profiles and histories.
• Stay well-informed about dining room configurations, table allocations, station assignments, and staff schedules during shifts.
• Assist in training new team members, perform cleaning and inventory duties, and uphold Jumeirah's high standards of luxurious guest service delivery.

Candidate Requirements

• Basic proficiency with Microsoft Office applications.
• Experience using Micros and Epicure Restaurant Reservation systems.
• Completion of high school or secondary education.
• Strong English communication skills (reading, writing, and speaking) are essential.
• Additional language skills are preferred, including reading, writing, and speaking.
• One to two years of guest service experience in a 5-star hotel environment, specifically within casual or all-day dining settings.

Benefits

The position offers an attractive tax-free salary paid in UAE Dirhams (AED). Benefits include generous food and beverage allowances, discounted accommodation rates across Jumeirah's global properties, comprehensive healthcare coverage, paid leave, annual flights home, life insurance, performance incentives, and other employee perks designed to reward and support high-performing individuals pursuing a career in luxury hospitality.