Group Chief Operations Officer

About the Company

Rightangled is an internet-based pharmacy focused on improving healthcare through modern solutions and standout customer care. Its services cover prescription medicines, over-the-counter items, and tailored healthcare support designed to improve patient outcomes.

Role Summary

This senior leadership position is based on-site in Hammersmith, London. Reporting to the CEO, the Group Chief Operations Officer will serve as a strategic and delivery-focused partner, owning day-to-day operations across the company’s global pharmacy network.

The role carries responsibility for scaling operations across fulfilment, clinical services, customer experience, and supply chain. The successful candidate will be expected to build efficient operating models, introduce automation and AI where useful, strengthen retention and customer satisfaction, and keep multiple international teams working in sync.

Core Responsibilities

• Lead end-to-end operations across fulfilment, warehouse activity, logistics, clinical services, and customer support.
• Build and roll out scalable workflows that use automation and AI to raise output, improve efficiency, and lower operating costs.
• Direct warehouse and fulfilment performance so orders are processed accurately and delivered on time across all markets.
• Improve the customer journey, service standards, and retention outcomes at every stage of the experience.
• Coordinate and align cross-functional teams working across different regions, including clinical, operations, logistics, and customer experience.
• Define KPIs and performance systems that track results and continuously improve operational effectiveness.

Experience and Requirements

The company is looking for a senior operator with at least 10 years of leadership experience in operational roles. A strong track record in warehouse management and fulfilment is essential, along with clear success in improving customer experience and retention.

Applicants should have experience leading cross-functional teams across global operations, and should have delivered automated systems or AI-enabled efficiency improvements. Familiarity with warehouse management systems (WMS), automation tools, and AI agents is also required.

The ideal candidate will be a confident, hands-on leader who works with discipline, stays highly organised, pays close attention to detail, and performs well in fast-moving environments.

Experience in online pharmacy or e-commerce, as well as international operations across multiple markets, would be an advantage.

Benefits

• Competitive executive-level compensation
• Performance-linked bonus potential
• 20 days of annual leave plus UK bank holidays
• Pension scheme
• Access to advanced operational tools and technology
• High ownership of global operations and strong autonomy

Additional Information

This opportunity is designed for a strategic, outcome-driven operations leader who wants to help shape the future of healthcare delivery. The role offers the chance to guide a talented team, improve patient outcomes, and drive operational excellence within a fast-growing healthcare business.

Base salary is up to £90,000 per year.