General Manager | Outback Spirit
Adelaide, South Australia, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 2
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Experienced leaders with strong commercial, financial, and guest experience capability who are comfortable working in remote or on-site portfolio locations across Arnhem Land, Central Australia, or the Kimberley.
- Resume
- Required to apply
Where you'll work
Job description
About Journey Beyond
Journey Beyond is an Australian experiential tourism company based in Adelaide. Established in 2016, it brings together 20 brands across Australia and New Zealand, creating guest experiences that connect people with places and with one another. Its portfolio includes long-distance rail journeys, outback touring, luxury lodges, marine experiences, skydeck attractions, rail heritage experiences, safari accommodation, and more.
About Outback Spirit
Outback Spirit Tours delivers premium small-group adventures and luxury short stays across Australia. Its trips highlight iconic and remote destinations, from the Kimberley’s dramatic landscapes to Tasmania’s natural beauty. The business also operates eight lodges in some of the country’s most isolated and remarkable settings, supported by teams of guides, drivers, camp staff, and operations professionals who are passionate about the outdoors and guest service.
About the Role
This is a rare senior leadership opportunity to oversee one of Outback Spirit’s most remarkable touring portfolios across Arnhem Land, Central Australia, or the Kimberley. The location may be flexible and based at one of the on-site operations. You will take full ownership of your portfolio’s performance, including guest experience, team leadership, financial outcomes, and the creation of new experiences that help keep the brand ahead of the curve. There are two vacancies available within the portfolio-based structure.
The role suits a commercially minded, hands-on leader who wants to make a meaningful impact by continually improving guest satisfaction and operational performance. It is designed for someone who is motivated by purpose and excited to lead in extraordinary places.
Key Responsibilities
- Build and reinforce a strong, high-performing team culture.
- Champion and strengthen workplace safety practices.
- Oversee financial results for the allocated portfolio and work toward budget delivery.
- Develop and sustain respectful relationships with Traditional Owners.
- Keep guest experience standards continually improving across the portfolio.
- Monitor and manage Net Promoter Score performance proactively.
About You
To succeed in this position, you should bring strong commercial judgment, financial confidence, and proven leadership capability. You will be someone who works in a planned, organised, and strategic way, with a genuine commitment to delivering on the promise of creating special memories for guests.
The right person will be an inspiring leader who enjoys building a positive, high-performance environment for their team. You should naturally view decisions through a guest-focused lens, be commercially sharp with a growth mindset, and be able to identify opportunity even in challenging situations. A strong focus on safety, risk, and compliance is essential.
What We Offer
- Generous employee discounts on Journey Beyond travel products and experiences.
- An attractive salary package.
- Study assistance support.
- Opportunities for career growth, transfers, and secondments.
- Employee referral policy benefits.
- Discounts on private health cover.
- Access to an employee assistance program.
- Discounts on Journey Beyond merchandise.
- Parental leave support.
- Purchased leave options.
How to Apply
Interested candidates are invited to submit an updated CV to be considered for this opportunity.