Front Office Team Member

Company Overview

Accor is a global hospitality group built around responsible service and a strong guest-first culture. With more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries, the company encourages innovation while maintaining the individuality of each brand.

Team members are welcomed into a supportive environment where they can develop professionally, explore new career paths, and build a meaningful career in hospitality. The culture emphasizes care, inclusion, growth, recognition, and experiences that create a positive impact for guests, colleagues, and the planet.

Working at Accor means joining a team that values service delivered with heart and a commitment to memorable customer experiences.

Role Summary

The Front Office Team Member is responsible for handling guest arrivals and departures smoothly, managing guest account accuracy, and delivering clear and useful information. The role also includes answering incoming calls in a courteous and professional manner while maintaining high standards of guest satisfaction.

Key Duties

• Deliver an efficient check-in and check-out experience for guests.
• Keep guest billing and account records accurate and up to date.
• Share helpful information with guests in a clear and reliable way.
• Answer all switchboard calls professionally, politely, and promptly.
• Work consistently toward outstanding customer satisfaction.
• Follow strict security processes to protect guest privacy and safety.

What We’re Looking For

Applicants should bring some background in retail, hospitality, or another customer-facing environment. Strong communication ability, good organisation, and a positive, proactive mindset are important for success in this role.

Additional Information

The position offers an hourly pay rate of £13.45.

Benefits include complimentary stays at UK hotels, up to 30% off at Accor restaurants where terms and conditions apply, reduced hotel rates worldwide across Accor properties, learning and development through Accor Academy, wellbeing support, opportunities to progress across thousands of hotels in more than 100 countries, and involvement in initiatives that support a more inclusive and sustainable world.

Applicants must be eligible to live and work in the UK and hold a valid work visa.

Because of the high number of applications, only shortlisted candidates will be contacted for the next step.