Front Office Agent (m/w/d) starting from 15.9.2026

About the Company

Join the Mercure Hotel München City Center, a prestigious 4-star property located just 100 meters from Munich's central train station. Renovated fully in 2017, the hotel features 167 rooms, five conference rooms with a capacity of up to 70 guests, a bar, a locally inspired restaurant called RELAX, and a cozy beer garden.

Role Overview and Responsibilities

• Warmly welcoming guests and managing check-in and check-out processes efficiently.
• Providing knowledgeable consultation and attentive service to both national and international guests.
• Handling reservations and inquiries via telephone and email.
• Managing cash register operations and performing account settlements.
• Collaborating closely with housekeeping, technical, and restaurant departments.
• Addressing guest requests promptly and managing complaints professionally.
• Ensuring smooth operation throughout assigned shifts.

Qualifications

• Preferably completed training in the hotel industry or prior experience in front office roles.
• Enjoy engaging with people and exhibit strong service orientation.
• Present a friendly, well-groomed, and confident appearance.
• Excellent proficiency in German and good command of English.
• Work independently with reliability and responsibility.
• Demonstrate team spirit, flexibility, and the ability to handle stress effectively.
• Willingness to work early and late shifts as well as weekends and public holidays.

Additional Information and Benefits

• Permanent employment contract.
• Above-tariff salary with a 4% additional allowance.
• Extra 13th monthly salary and holiday pay.
• Voluntary annual bonus up to 6% of the gross annual salary.
• Referral bonuses for employee recruitment.
• Access to further education and training through the Accor Academy.
• Discounts and perks with over 800 partners.
• Travel cost subsidy for public transport or internet costs up to €50.
• Discounted meals including free beverages, fruit, and sweets.
• Global discounts within the Accor hotel group.
• Occupational health services.
• Complimentary uniform with free cleaning service.
• Intensive onboarding and ongoing support.
• Annual performance reviews and orientation talks.
• Paid overtime and regulated working hours.
• Open culture for feedback and error handling.
• Engaging team events, kick-offs, and summer parties.
• A diverse and dynamic multicultural team.