Front Desk Coordinator - Lumino St Heliers

About Lumino and Lumino St Heliers

Lumino is a national network of over 130 dental practices across New Zealand, dedicated to providing exceptional patient experiences and top-tier dental care. Lumino St Heliers, equipped with advanced facilities, offers a wide range of oral health services including preventive, restorative, and cosmetic dentistry provided by leading dental healthcare professionals. As part of this team, you will assist in delivering comprehensive dental care to the community.

Role Overview

Lumino St Heliers is seeking a proactive and experienced Front Desk Coordinator to join their team. This role is integral to ensuring smooth daily operations through excellent patient interaction and administrative coordination.

Working Hours

• Monday to Thursday: 7:45 AM – 5:15 PM
• Friday: 8:00 AM – 2:30 PM

Key Responsibilities

• Greet and assist patients warmly to foster a welcoming environment
• Manage scheduling of appointments and maintain the practice calendar efficiently
• Keep patient records up to date, ensuring accuracy of personal and treatment information
• Handle patient queries via in-person, phone, and online channels with exceptional service
• Support financial operations, including payment processing, insurance claims handling, and discussing treatment costs with patients
• Facilitate effective communication and workflow between the front desk and clinical team
• Ensure the reception and front office areas are clean, organised, and presentable

Required Qualifications and Skills

• Prior experience in dental or healthcare administration is preferred
• Excellent oral and written communication abilities
• Strong customer service skills with the capacity to understand and engage patients of all ages
• Highly organised with keen attention to detail and the ability to multitask under pressure
• Proficiency with computers and familiarity with dental practice management software
• A positive, professional, and friendly demeanor even in stressful situations
• Ability to work effectively as part of a close team environment
• Must hold valid New Zealand work rights and reside in Central Auckland

Additional Information

The application process is designed to be swift and simple. After applying, candidates receive an automated email with a few straightforward questions to answer at their convenience. This informal step allows seamless progression in hiring. Lumino looks forward to connecting with potential applicants soon.