Clinic Coordinator

Position Overview

The Clinic Coordinator plays a vital role in providing extensive administrative and coordination support within the Plastics and Vascular Surgery outpatient units. The role focuses on the smooth operation of patient pathways and clinic functions, working collaboratively within a multidisciplinary team to optimize clinic scheduling, manage patient records, and assist clinicians in delivering excellent care.

Core Responsibilities

• Oversee and arrange outpatient appointments for the Plastics and Vascular Surgery departments.
• Track patient pathways in compliance with Referral to Treatment (RTT) and NHS performance expectations.
• Prepare clinic lists, patient notes, and necessary documentation to facilitate clinical processes.
• Coordinate effectively with consultants, nursing staff, allied health professionals, general practitioners, and other relevant teams to support patient care.
• Handle appointment scheduling, cancellations, and rescheduling to maximize clinic utilization.
• Address patient inquiries with professionalism and empathy, offering appropriate assistance and information.
• Maintain accurate and up-to-date patient records within the Trust's systems, ensuring data integrity.
• Monitor outcomes of clinics and ensure timely completion of follow-up actions.
• Report any concerns regarding clinic capacity, scheduling, or patient pathways to management as appropriate.
• Contribute to service improvement projects and help achieve departmental performance objectives.

Organizational Context

Northampton General Hospital is among the region’s largest employers and is advancing through modernization and efficiency initiatives. Alongside Kettering General Hospital NHS Foundation Trust, it forms the University Hospitals of Northamptonshire group.

Core Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

Inclusion and Diversity

The hospital group actively promotes inclusivity and encourages applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME), Disabled, and LGBTQ+ communities. It fosters diverse, inclusive workplace environments supported by active networks to ensure all employees feel valued and supported.

Contact Information

For further information or informal discussions, applicants can contact Kharis Poulson, Admin Manager and Assistant Directorate Manager via email at kirsty.bentley3@nhs.net or by phone at 01604 545359.