Founding Clinic Manager – Outpatient Substance Use Disorder Treatment

About Steadfast Health

Steadfast Health is committed to providing compassionate, evidence-based addiction treatment aimed at fostering hope, healing, and sustained recovery for those dealing with substance use disorder (SUD). We believe patient recovery is best supported through genuine partnership and respect. Our team is dedicated to elevating the standard of care by prioritizing the well-being of both patients and staff.

Role Overview

This position is for an experienced leader responsible for managing daily operations at an outpatient behavioral health or SUD treatment clinic. You will oversee staffing, scheduling, clinical workflows, and key performance indicators within a harm reduction framework. This opportunity involves leading the launch and ongoing management of Steadfast’s new outpatient SUD clinic in Greensboro, NC, supported by refined operational protocols and organizational resources developed from prior clinic launches.

Key Responsibilities

• Manage all aspects of clinic operations, ensuring high-quality patient care, effective team collaboration, and compliance with regulatory standards.
• Maintain financial oversight, including budgeting, revenue management, and expense control, to ensure clinic profitability and sustainable growth.
• Monitor and analyze operational metrics such as patient retention, no-show rates, access times, and staff productivity to meet or exceed targets.
• Lead, mentor, and develop clinical and administrative team members to foster a positive, accountable, and high-performing culture.
• Oversee recruitment, orientation, and ongoing professional growth to increase employee engagement and quality of care.
• Promote a patient-centered, non-punitive, harm reduction approach in collaboration with clinical leadership.
• Build and maintain partnerships with community organizations, healthcare providers, and advocacy groups to support clinic growth and community integration.
• Coordinate with Steadfast leadership and other clinic managers to exchange best practices and drive organizational performance.

Qualifications

• Proven experience managing daily operations of outpatient SUD or behavioral health clinics, including patient care coordination and staff oversight.
• Direct familiarity with harm reduction and non-punitive care philosophies and their practical application.
• Demonstrated success tracking clinical and operational metrics using behavioral health-specific EHR systems and data dashboards.
• Knowledge of regulatory compliance and accreditation standards relevant to behavioral health and SUD treatment (such as CARF).
• Strong leadership, interpersonal, and crisis management skills, capable of nurturing a supportive team environment during challenges.
• Ability to foster community engagement and build strategic relationships within healthcare networks.
• Passionate commitment to Steadfast’s mission of accessible, compassionate SUD treatment.

Work Schedule

Monday through Friday, from 8:30 AM to 5:00 PM local time. Flexibility may be required to accommodate organizational growth and evolving needs.

Employee Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Generous paid time off including flexible PTO, floating holidays, paid volunteer days, and four additional “Re-Fuel” days for mental health or continuing education.
• Support for continuing education and regular paid training opportunities.
• Access to an Employee Assistance Program offering free, confidential mental health counseling, legal advice, financial coaching, and health resources.
• 401(k) retirement plan with up to 5% employer matching contribution.
• Fully employer-paid short-term and long-term disability insurance as well as employer-sponsored life insurance.
• Additional perks including student loan interest discounts, health concierge services, free pet telehealth for one year, and employee discounts.
• A unique chance to shape clinic culture and operations from inception within a growing healthcare organization.

Physical and Environmental Requirements

• Extended periods of desk work involving computer use and standard office equipment operation.
• Visual acuity adequate for analyzing digital and printed data.
• Manual dexterity for typing and handling office materials.
• Participation in virtual meetings through platforms supporting audio and video communications.
• Mobility within outpatient clinic spaces including therapy and counseling rooms.
• Ability to manage high-stress situations professionally, including patient de-escalation requiring trauma-informed approaches.
• Capability to stand and walk for extended durations throughout clinic operations.
• Occasional lifting of items up to 20 pounds.
• Responsiveness to emergency situations to ensure safety and facility standards maintenance.

Investors and Organizational Background

Steadfast Health is supported by Google Ventures and emerged from Triple Aim Partners, which focuses on building healthcare organizations that enhance patient experience, population health, and affordability. The company cultivates strong front-line culture as foundational to delivering high-quality care.