Founding Clinic Manager - Outpatient Substance Use Disorder (SUD) Treatment

About Steadfast Health

Steadfast Health is dedicated to delivering hope, healing, and sustainable health outcomes for individuals facing substance use disorder. We provide exceptional addiction treatment founded on a belief that lasting recovery hinges on partnering with patients as respected collaborators in their care journey. Our committed team is focused on elevating compassionate care standards for patients, starting with prioritizing support for our own employees.

Position Overview

This position serves as the inaugural Clinic Manager for a new outpatient SUD treatment facility in Raleigh, NC. You will leverage Steadfast Health's established operational frameworks, clinical standards, and organizational backing, allowing you to concentrate on cultivating a strong local team and clinic culture without building infrastructure from scratch. The role focuses on operational leadership within a behavioral health environment following harm reduction principles.

Key Responsibilities

• Manage day-to-day clinic operations ensuring efficient, compliant delivery of exceptional patient care while maintaining strong team morale.
• Oversee financial performance by managing the clinic’s budget, revenues, and expenses to foster sustainable growth.
• Monitor critical metrics such as patient retention, no-show rates, access times, and staff productivity to meet or exceed operational goals.
• Lead, mentor, and develop clinical and support staff to create a positive, collaborative, and high-achieving work environment.
• Implement effective hiring, onboarding, and ongoing talent development strategies to enhance employee satisfaction and quality of care.
• Foster open communication via regular one-on-one meetings and team discussions to align objectives, resolve challenges, and uphold accountability.
• Advocate for and support clinicians in delivering holistic, compassionate care consistent with harm reduction and evidence-based practices.
• Collaborate closely with clinical leadership to ensure operations support integrated, patient-centered treatment delivery.
• Engage with community organizations, health providers, and advocacy groups to build a robust support network around the clinic.
• Serve as an operational liaison to hospital partners, ensuring seamless collaboration and high-quality service reflecting Steadfast's values.
• Coordinate with other clinic managers and leadership to exchange insights, standardize strategies, and promote operational excellence.

Qualifications

• Proven track record managing outpatient clinic operations in behavioral health, mental health, or substance use disorder contexts.
• Experience implementing a harm reduction, non-punitive care philosophy in clinical settings.
• Strong ability to manage clinical caseloads and coordinate multi-disciplinary teams including therapists, case managers, and peer support specialists.
• Proficiency utilizing behavioral health electronic health records (EHR) and data analytics tools to monitor key performance indicators such as patient retention and access metrics.
• Knowledgeable about regulatory and accreditation requirements specific to behavioral health and SUD treatment (e.g., CARF, licensure).
• Excellent interpersonal and leadership skills capable of fostering team development and sustained engagement.
• Competence in crisis management with empathy and professionalism to support staff and patients effectively.
• Strong community engagement skills with an ability to build and sustain partnerships with external stakeholders.
• A passionate commitment to Steadfast Health’s mission of accessible, low-barrier, harm reduction-oriented substance use disorder care.

Working Hours

The role follows a Monday through Friday schedule from 8:30 AM to 5:00 PM EST. This may be subject to change based on organizational growth and evolving needs, requiring flexibility.

Benefits

• Comprehensive medical, dental, and vision insurance coverage
• Flexible personal time off with ample PTO, floating holidays, and paid volunteer days
• Additional "Re-Fuel" days (four annually) designated for mental health, rest, or continuing education
• Support for continuing education units (CEUs) and consistent paid training opportunities
• Employee Assistance Program offering confidential access to therapy, legal, financial counseling, and health coaching
• 401(k) retirement plan with employer matching up to 5%
• Fully employer-paid short-term and long-term disability insurance plus life insurance
• Additional perks such as student loan interest discounts, concierge health services, pet telehealth, and discount marketplaces
• Opportunity to shape and influence a newly forming clinic and team

Physical Demands

• Extended sitting at desks and working on computers
• Operation of office equipment including computers, phones, and printers
• Visual acuity necessary for reviewing digital and printed data
• Manual dexterity for typing, mouse use, and document handling
• Participation in virtual meetings requiring audio and video
• Mobility within clinic spaces like therapy rooms, offices, and waiting areas
• Capability to manage high-stress patient scenarios requiring emotional resilience and trauma-informed skills
• Ability to stand and walk for long periods during clinic activity
• Occasional lifting of materials up to 20 pounds
• Responsiveness to emergencies to maintain safety of patients and staff
• Oversight and maintenance of the clinic’s physical environment adhering to health and safety standards

Additional Information

Steadfast Health is funded by Google Ventures through Triple Aim Partners, which has a longstanding commitment to building transformative healthcare organizations that prioritize excellent patient experiences, population health, and affordability. Steadfast emphasizes strong frontline cultures that empower high-quality patient care.