- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- High school diploma
- Eligibility
- Candidates with a background in hospitality and food and beverage service who meet the education, language, and experience expectations can apply.
- Resume
- Required to apply
Job description
About the Role
This position is focused on creating memorable dining moments in a highly empowered workplace. The role represents the brand across the guest journey and aims to deliver a smooth, polished, and consistently positive restaurant experience from arrival to departure.
Key Responsibilities
- Handle day-to-day food and beverage service duties in line with established service standards and operating procedures.
- Work with an above-and-beyond service mindset to enhance the guest experience whenever possible.
- Anticipate issues, reduce guest dissatisfaction, and support effective service recovery when concerns arise.
- Communicate actively and professionally with team members while keeping guest needs at the center of every action.
What You Need to Succeed
- A naturally service-oriented personality with strong emotional intelligence.
- At least a high school diploma is required; a college qualification in Hotel Management or a related area is preferred.
- Minimum 1 year of experience in a similar role within a 5-star hospitality environment.
- Strong written and spoken English skills are essential; additional languages will be an advantage.
Competencies
- Customer focus
- Results orientation
- Continuous learning
- Resilience
- Adaptability
Core Values
The organization’s culture is built on customer focus, ownership, speed, talent, tenacity, and adaptability. These principles guide how work is done, how teams collaborate, and how decisions are made.
Customer Focus
Guests and customers are the top priority, with a strong emphasis on delivering dependable service and honoring commitments.
Ownership Mindset
Every detail matters, and every challenge is approached with a strong sense of accountability, efficiency, and future readiness.
Fast Paced
The business values quick action, agility, and the capability to respond rapidly in a changing environment.
Talent and Tenacity
The team is expected to bring energy, positivity, ambition, and a strong drive to achieve big goals.
Adaptability
The role calls for openness to change, willingness to question outdated approaches, and the ability to shape services for the future.