Food and Beverage Attendant

About the role

Sofitel Auckland Viaduct Harbour is seeking a food and beverage ambassador to support its cafe and restaurant operations. The position suits someone who enjoys polished hospitality, notices the smallest details, and takes pride in creating a refined and memorable guest experience within a luxury environment.

In this role, you will help deliver smooth dining service that reflects the style and standards of a premium hotel. The focus is on thoughtful, tailored service, strong teamwork, and consistently high attention to guest needs.

Key responsibilities

• Support outlet operations on each shift through effective coordination and hands-on teamwork.
• Provide day-to-day food and beverage service in a professional and efficient manner.
• Open and close the cafe, restaurant, or assigned outlet as required.
• Take guest orders accurately and look for opportunities to increase sales through product knowledge and suggestive selling.
• Repeat orders back to guests to confirm accuracy.
• Prepare dockets clearly so the kitchen and cashier can process orders correctly.
• Use the POS system properly and consistently.
• Collect food and beverage items from the kitchen or bar and deliver them promptly to guests.
• Check dishes before serving to ensure correct temperature, presentation, and announcement at the table.
• Maintain an exceptionally high standard of service throughout the guest experience.
• Keep tables, service areas, side stations, and assigned sections clean, tidy, and well organised.
• Maintain a solid understanding of beverages and how they are prepared and served.
• Follow hygienic food service practices at all times.

Requirements

• At least 1 year of experience working in a luxury 5-star hotel.
• Prior experience in fine dining breakfast and dinner service.
• Previous exposure to luxury banqueting service.
• Background in barista and cafe-style service.
• Knowledge of gastronomy and beverages.
• Experience with Infrasys is an advantage.
• Strong presentation and organisational abilities.
• Comfortable working in a fast-paced environment and taking initiative.
• Previous hotel or administration experience.
• Friendly, upbeat personality.

Perks and benefits

• Access to learning resources through Docebo, with the opportunity to earn while you learn.
• Accor Heartist benefits, including discounted food and beverage and accommodation worldwide.
• Complimentary meals during shifts.
• Parental leave support of up to 12 weeks for primary carers and up to 2 weeks for secondary carers.
• Access to an employee assistance program.

About the employer

Sofitel is presented as chic, passionate, indulgent, and special, combining modern luxury with the French Art de Vivre. The hotel emphasizes elegant service, attention to detail, and a guest experience shaped by warmth, style, and sophistication.

Additional information

This role is part-time in practice, although the listing is classified as full-time. The position is onsite in Auckland, New Zealand. The source did not specify salary, stipend, notice period, opening count, application deadline, or start date.