F&B Service Expert (JW Market)

Role overview

JW Marriott Marquis Hotel Dubai is hiring a Food & Beverage Service Expert for JW Market in Dubai. This role is part of a luxury hotel environment known for high-touch guest service, multiple dining venues, and a strong focus on associate development.

About the property

The hotel sits on Sheikh Zayed Road in Business Bay, Dubai, and is a major city landmark with two towers, 1,608 rooms, expansive event space, and a wide range of restaurants and lounges serving Japanese, Italian, Indian, and Thai cuisine. The property also offers leisure facilities, spa services, and easy access to Dubai Mall, Burj Khalifa, and Dubai Opera.

What the role involves

The position is centered on creating a memorable dining experience rather than simply serving meals. The service expert is expected to take initiative, support guests throughout their meal, and help make every transaction feel seamless and personal.

• Prepare tables and dining areas to the required standard.
• Coordinate with the kitchen and service team to keep service flowing smoothly.
• Interact with guests and provide attentive table service.
• Maintain cleanliness in work areas, tools, and supplies.
• Support other assigned duties as needed to serve guests and the business effectively.

Work standards and physical expectations

The role requires strict attention to safety, company procedures, quality standards, grooming, and professional communication. The job also involves staying active for long periods and handling a hands-on service environment, including movement across uneven or slippery surfaces and lifting, carrying, pushing, or pulling items up to 25 pounds without help and up to 50 pounds with assistance.

• Follow company policies and operational procedures.
• Help maintain a safe and well-organized workplace.
• Present a professional appearance and communication style.
• Be prepared for extended standing, walking, bending, twisting, reaching, and stooping.
• Read menu and service details carefully and verify information visually when needed.

Qualifications

A high school diploma or GED is preferred. The role is suited to candidates with less than one year of related experience and does not require prior supervisory experience or any license/certification.

Benefits and associate support

The employer highlights a competitive package and a strong internal growth culture. Benefits mentioned include accommodation, meals on duty, and transportation, along with training, recognition, global hotel discounts, and health-related coverage.

• Career opportunities across a global hotel portfolio.
• Learning and development with experienced industry professionals.
• Promotion and internal growth opportunities.
• Competitive pay package.
• Accommodation, meals on duty, and transportation.
• Leadership and professional development training.
• Recognition programs.
• Discounted stays in more than 10,000 hotels worldwide.
• Discounted food and drinks at company restaurants and bars.
• Discounts for friends and family.
• Medical and life insurance.
• Operational support and tools to perform daily tasks effectively.

Equal opportunity statement

The employer states that it is committed to equal opportunity and welcomes candidates from all backgrounds, valuing diversity and prohibiting discrimination on protected grounds.

Brand and culture

The role sits within Marriott Hotels and the JW Marriott luxury brand, where the focus is on thoughtful, heartfelt service, associate well-being, training, recognition, and a collaborative work culture built around hospitality excellence.

Additional information

Job number: 26082036. Job category: Food and Beverage & Culinary. Schedule: Full Time. Remote work: No. Position type: Non-Management.