External Fraud Investigator

About Kiwibank Customer Protection Team

Kiwibank's Customer Protection team dedicates itself to safeguarding customers against financial crime. Our Fraud Investigators actively uncover and inhibit fraudulent activities, fostering trust and a sense of security for those banking with us.

Key Responsibilities

• Handle fraud case management to lessen the impact of financial crimes on customers and the bank.
• Conduct in-depth investigations into complex activities by analyzing customer accounts and behaviors across services including internet banking, credit cards, and lending.
• Compile comprehensive investigation reports and align efforts with Kiwibank branches, law enforcement, and other parties to aid prosecution processes where necessary.
• Drive continuous improvements by leveraging your insights to enhance fraud detection systems, processes, and procedures.
• Work collaboratively with frontline teams and stakeholders within Kiwibank to support customers and meet team service level agreements (SLAs).

Contract Details and Work Schedule

This position is offered as a one-year fixed term contract. Work hours are Monday through Friday, 8:30 AM to 5:00 PM. Locations include Auckland, Hastings, Wellington, and Christchurch, with hybrid working arrangements.

Employee Benefits

• Staff banking perks, including discounted home loan interest rates.

Desired Skills and Experience

• Preferably previous experience in police service or fraud investigation roles within large corporations or banking institutions.
• Solid knowledge of the financial services sector, including fraud prevention, anti-money laundering frameworks, and relevant legislation.
• Familiarity with fraud detection technologies, SQL, and advanced Microsoft Excel skills.
• Ability to detect irregularities, recognize patterns, and approach fraud identification creatively.
• Strong organizational skills and meticulous attention to detail for managing evidential files and documentation.
• Excellent communication abilities for building relationships with customers and internal stakeholders.

Our Culture and Values

We value individuals who embody Kiwibank's core purpose and values (Ngā Kauwaka) and thrive within a diverse and dynamic workplace. Candidates who bring enthusiasm and a proactive mindset are encouraged to apply.

Application Process

Applications must be submitted by Tuesday, 25 August. Kiwibank will review applications on a rolling basis and reserves the right to close the recruitment early.