Especialista Suporte de Atendimento I - São Caetano do Sul (Home Office)

About the Role

We are seeking individuals who enjoy engaging through personalized customer service, dedicated to delivering the best client experience consistently. If you are passionate about making a difference, empathetic, and quick at resolving issues efficiently, this opportunity is perfect for you.

This position involves handling offline BackOffice processes that support our client in all contractual processes related to fixed-line products, including data and voice services. You will validate offers, manage contract signatures, and record negotiations within Vivo's legacy system.

Responsibilities

• Manage offline customer service interactions.
• Maintain a strong customer-centric approach.
• Identify customer inquiries and support contractual procedures for fixed-line data and voice products.

Requirements

• Minimum age of 18 years.
• Completed high school education.
• Prior experience in customer service roles.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office suite and typing skills.
• Empathy, assertive communication, analytical thinking, conflict management, problem-solving ability, positive attitude, and personalized service approach.
• Ability to work from home (Home Office).

Additional Information

Salary: R$1801.11 per month

Work Schedule: From 14:20 to 22:00 hours, totaling 200 hours monthly on a 6 days on/1 day off schedule with Sundays off.

Benefits Include:

• Transport voucher
• Meal and/or food allowance
• Life insurance
• Funeral assistance
• Childcare support and assistance for children with disabilities
• Product discounts
• Dental assistance
• Medical assistance
• Discounts on gyms and sports activities
• Educational partnerships offering course discounts
• Career development opportunities

Work Location: Rua Serafim Constantino, 100 - Centro, São Caetano do Sul, SP, Brazil

About Atento

Atento is a long-standing leader in the BPO sector and now pioneers Business Transformation Outsourcing (BTO), blending consultancy, artificial intelligence, people empowerment, and operational excellence to redefine client experiences.

Our strength lies in our passionate specialists who simplify technology and create profound real-world impacts. If you value empathy and believe technology should empower people, join us to be part of transformative experiences generating genuine connections and results.

Inclusivity

All vacancies are open to persons with disabilities and beneficiaries rehabilitated by Social Security.