Engagement Manager, Global Public Sector

About the team

Scale’s Global Public Sector group is one of the company’s fastest-growing teams, focused on work beyond the United States. The team’s scope spans three main areas: creating custom AI solutions for government organizations, supplying high-quality training data for research groups building large language models from the ground up, and supporting partnerships, capability building, and advisory work.

About the role

As an Engagement Manager, you will build strong relationships with customers and prospects, uncover opportunities where Scale can develop custom AI applications that improve outcomes for citizens and residents, and help ensure delivery stays on track. You will also work with research institutions, especially those developing Arabic LLMs, and with organizations that want to train people on AI use, AI safety, and related topics.

This role sits at the intersection of client engagement, operations, and business development. You will partner closely with business development and go-to-market teams, as well as product and engineering delivery teams, to help drive results. The team will be based in the Middle East in the near term and is expected to continue expanding across the region.

What you will do

• Identify high-impact use cases for custom LLM solutions within government organizations.
• Work with clients to understand their most urgent challenges and shape practical solutions.
• Own the ongoing health of client relationships by spotting risks early and addressing concerns proactively.
• Serve as the primary contact for client questions, issues, and escalations, and route them appropriately.
• Coordinate with operations and engineering teams to monitor delivery progress and deadlines.
• Review operational performance, track improvements, and drive continuous process enhancement.
• Collaborate with leading research institutions developing Arabic LLMs and help explore how Scale can support their work.
• Communicate effectively in Arabic, including reading, writing, and speaking.

What we’re looking for

• 7+ years of overall experience, including consulting or technical program management work in industry.
• Background in a consulting firm or a top-tier technology company.
• Strong history of success in B2B client-facing roles and in growing client relationships.
• Comfort working with APIs and understanding the ML training lifecycle when engaging technical customers.
• Proven ability to work across functions and collaborate effectively with multiple teams.
• Excellent verbal and written communication skills.
• Structured, data-informed problem-solving ability.
• Strong organization and diligence across several parallel workstreams.
• Action-oriented mindset with a balance of creativity and practical execution.
• Ability to analyze, plan, and improve processes.

Additional information

Applicants who are not selected for this role will need to wait 90 days before being considered again for the same position. This policy is intended to support a fair and thorough review process.

About Scale

Scale’s mission is to build dependable AI systems for the world’s most important decisions. The company provides high-quality data and full-stack technology that support leading models and help enterprises and governments build, deploy, and oversee AI applications with real-world impact. Scale works with organizations such as Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.

Equal opportunity and accommodations

Scale is an inclusive, equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. The company also provides reasonable accommodations for applicants with disabilities. If you need help or an accommodation during the application or recruiting process, you can contact accommodations@scale.com.

Privacy and pay transparency

Scale states that it follows the United States Department of Labor’s pay transparency requirements. The company also collects, retains, and uses personal data for legitimate business purposes such as considering applicants for roles, sharing opportunities that may match their background, and working with affiliates. Personal data is handled in line with internal policies designed to protect it and comply with applicable laws.