Employee Relations Specialist II

About the Role

Gopuff is looking for an experienced Employee Relations Specialist II to join their People & Culture team. The selected candidate will act as a trusted advisor and domain expert, managing complex employee relations issues through thorough investigations, ensuring alignment with employment laws and company policies, and collaborating closely with leadership, People & Culture, and Legal teams to maintain a compliant, equitable, and inclusive workplace.

Key Responsibilities

• Conduct detailed investigations into complaints such as policy violations, workplace conditions, disciplinary matters, grievances, harassment, discrimination, and retaliation.
• Partner with stakeholders to determine the appropriate resolutions for employee relations cases.
• Document investigation results and prepare summaries to be stored within ThinkLP.
• Provide coaching and guidance to management at all levels in areas including performance management, corrective actions, policy interpretation, conflict resolution, and terminations.
• Ensure compliance with applicable federal, state, and local employment laws; proactively identify emerging risks and collaborate with relevant teams for mitigation.
• Perform additional related duties as needed.
• Travel extensively—up to 90% of the time—to visit operational sites within the assigned region.

Qualifications

• 6 to 8 years of experience in human resources, with a minimum of 2 years focused on employee relations, investigations, and field operation support.
• Experience with California-based operations and familiarity with California employment regulations is required.
• Bachelor's degree is preferred.
• Proficiency in Spanish is a plus.
• Strong expertise in investigation techniques, including interviewing, evidence collection, and report writing, supported by a solid understanding of U.S. employment laws such as FMLA, ADA, EEO, and Title VII.
• Demonstrated ability to advise employees and management effectively through challenging employee relations scenarios and provide sound recommendations.
• Adept at cross-functional collaboration with multiple departments.
• Skilled at managing multiple tasks and prioritizing workload efficiently.
• Excellent interpersonal and communication abilities, with a capability to foster trust, show emotional intelligence, and handle sensitive information confidentially.
• Strong analytical and conflict resolution skills with a history of making unbiased, well-informed decisions under pressure.
• Competent in computer usage including email and Google Suite applications.

Compensation and Benefits

• The position offers a base salary between $90,000 and $120,000, dependent on location, skills, experience, and qualifications.
• Eligibility for a discretionary annual cash bonus and participation in the company's equity incentive plan.
• Comprehensive benefits including Medical, Dental, and Vision Insurance; 401(k) plan; Health Savings Account (HSA) or Flexible Spending Account (FSA); Long and Short-Term Disability Insurance; Fitness Reimbursement; 25% employee discount and FAM membership; Flexible Paid Time Off; Group Life Insurance; and an Employee Assistance Program (EAP) through AllOne Health.

Additional Information

Gopuff is committed to providing an inclusive workspace free from discrimination and welcomes applications from all qualified individuals regardless of race, gender, sexual orientation, religion, disability, and other protected characteristics. The company may utilize artificial intelligence tools during the hiring process for application review and assessment; however, final decisions are made by humans. For inquiries about data processing related to hiring, candidates may contact the company directly.