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Emergency Call Taker
South Central Ambulance Service NHS Foundation Trust
Otterbourne, England, United Kingdom · Part Time
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- Experience
- Any
- Salary
- GBP 1,317 – GBP 2,226 / hour
- Openings
- 1
- Posted
- 8 hours ago
- Work mode
- In office
- Eligibility
- Applicants must be 18 years or older with the right to work in the UK; no visa sponsorship is available.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
As an Emergency Call Taker, you will be a crucial first point of contact for individuals facing serious emergencies. From coordinating life-saving responses to guiding callers through urgent crises, your calm demeanor, clear communication, and compassion are essential in these high-pressure moments.
Key Responsibilities
- Receive and manage emergency calls with focus and empathy.
- Ask pertinent questions to accurately assess situations and provide reassurance.
- Support callers through diverse scenarios, including critical medical emergencies and non-life-threatening situations.
- Work collaboratively within a fast-paced emergency operations center.
Requirements and Eligibility
- Must be aged 18 or older.
- Right to work in the UK without visa sponsorship.
- Capability to maintain resilience and emotional awareness during challenging calls.
- Possess compassion, confidence, and clear communication skills.
- No previous medical experience required; training provided starting September 2026.
Additional Details
- Position is based onsite at the Emergency Operations Centre, Southern House HQ, Otterbourne, Hampshire; remote work is not available.
- Flexible working hours subject to business needs, with both full-time and part-time shifts offered.
Compensation and Benefits
- Starting pay at 1317 per hour.
- Generous NHS pay enhancements: 35% uplift for Saturdays and weekday nights (up to 1778/hr) and 69% uplift for Sundays and bank holidays (up to 2226/hr).
- 27 to 33 days of annual leave (pro rata).
- NHS pension scheme participation.
- Wide array of national discounts including retail, travel, leisure, and technology.
- Free parking available.
- Employee Assistance Programme for additional support.
Contact Information
For more information or informal visits, contact the Emergency Operations Centre Recruitment team via eoc.recruitment@scas.nhs.uk or call 01869 365000.