Emergency Call Taker

Role Overview

As an Emergency Call Taker, you will be a crucial first point of contact for individuals facing serious emergencies. From coordinating life-saving responses to guiding callers through urgent crises, your calm demeanor, clear communication, and compassion are essential in these high-pressure moments.

Key Responsibilities

• Receive and manage emergency calls with focus and empathy.
• Ask pertinent questions to accurately assess situations and provide reassurance.
• Support callers through diverse scenarios, including critical medical emergencies and non-life-threatening situations.
• Work collaboratively within a fast-paced emergency operations center.

Requirements and Eligibility

• Must be aged 18 or older.
• Right to work in the UK without visa sponsorship.
• Capability to maintain resilience and emotional awareness during challenging calls.
• Possess compassion, confidence, and clear communication skills.
• No previous medical experience required; training provided starting September 2026.

Additional Details

• Position is based onsite at the Emergency Operations Centre, Southern House HQ, Otterbourne, Hampshire; remote work is not available.
• Flexible working hours subject to business needs, with both full-time and part-time shifts offered.

Compensation and Benefits

• Starting pay at 1317 per hour.
• Generous NHS pay enhancements: 35% uplift for Saturdays and weekday nights (up to 1778/hr) and 69% uplift for Sundays and bank holidays (up to 2226/hr).
• 27 to 33 days of annual leave (pro rata).
• NHS pension scheme participation.
• Wide array of national discounts including retail, travel, leisure, and technology.
• Free parking available.
• Employee Assistance Programme for additional support.

Contact Information

For more information or informal visits, contact the Emergency Operations Centre Recruitment team via eoc.recruitment@scas.nhs.uk or call 01869 365000.