Duty Manager | Repco Papamoa

Role Overview

Repco is a trusted and established name in the automotive sector, and this role offers the chance to join a growing business with strong training, support, and experienced colleagues. As a Duty Manager / Senior Retail Assistant in Papamoa, your main purpose is to make sure every customer enjoys a smooth and positive in-store experience.

You will guide customers to the right products, recommend suitable options where appropriate, help drive sales through upselling, and complete transactions at the register. In addition, you will be responsible for key-holding duties, including opening and closing the store, and you will lead the shift on Saturdays.

Working Hours

This position is scheduled for Tuesday to Saturday, 8:30am to 5:00pm, which totals 40 hours per week.

Key Duties

• Keep safety front of mind for yourself, your colleagues, and customers at all times.
• Deliver friendly, genuine service that creates a memorable customer experience.
• Use strong customer service skills to support strong sales outcomes.
• Keep the showroom tidy, well presented, and merchandised to a high standard.
• Handle stock processes such as receiving, dispatching, and storage.
• Work cooperatively with the team and help build a positive workplace culture.

Experience and Skills

This is a customer-facing retail role, so you should enjoy working with people and already be confident in customer service. Previous experience in retail or a similar service environment is preferred, though full product training will be provided. An interest in automotive products would be an advantage.

You should be comfortable working in a sales environment, dealing with different types of customers, and communicating clearly in person and over the phone. A positive, hands-on attitude and the ability to work well with others are important for success in this role.

Physical Requirements

The work involves lifting, bending, and climbing.

Benefits

• A friendly, enjoyable team culture.
• Staff discounts.
• Recognition initiatives and team-based incentives.
• An inclusive environment as part of the wider GPC family.
• Opportunities to grow within a progressive global company in the automotive aftermarket.
• Ongoing learning and career development support.
• Discounts with internal and external partners, including health providers.
• Access to the MOVE employee platform with retail discounts, company updates, e-cards, and recognition tools.

About the Company

GPC Asia Pacific is a major supplier of industrial and automotive aftermarket parts and services across Australia, New Zealand, and Southeast Asia. Its brands include Repco, NAPA, McLeod Accessories, and Motion Industries. The wider group employs more than 8,000 people across Asia Pacific and over 60,000 globally.

Equal Opportunity

The company hires and manages people based on ability, achievement, experience, conduct, and other lawful business reasons, and does not discriminate on protected characteristics.

Additional Information

The role offers the opportunity to learn and grow with one of the leading brands in the automotive industry.