Duty Manager - Front Office at Madinat Jumeirah Resort

About Jumeirah and Madinat Jumeirah Resort

Jumeirah is a premier global luxury hospitality brand and part of Dubai Holding, managing 29 distinguished properties across 11 countries in the Middle East, Europe, and Asia. Renowned for iconic landmarks like the Burj Al Arab and an array of exclusive beachfront resorts, city hotels, and residences, Jumeirah is synonymous with exceptional service designed to deliver unique and memorable guest experiences worldwide.

Madinat Jumeirah Resort is an extensive beachfront complex featuring four unique hotels set along a two-kilometre private coastline with scenic views of the Arabian Gulf and Burj Al Arab. The resort offers varied experiences from the elegant contemporary Jumeirah Al Naseem to the Arabesque luxury of Jumeirah Al Qasr, complemented by serene waterfront at Jumeirah Mina Al Salam and secluded Arabian houses at Jumeirah Dar Al Masyaf. The resort hosts over 20 curated dining venues, a traditional souk, dedicated kids' clubs, and versatile event spaces, making it a distinguished Arabian luxury destination.

Role Overview

As Duty Manager - Front Office, based at Madinat Jumeirah Resort, you will play a critical role in managing daily front office operations to ensure they reflect the brand’s service excellence and strategic objectives. This position requires starting from September 2026 and entails leading the team, overseeing room management, and ensuring seamless guest experiences.

Key Responsibilities

• Oversee front office and property operations ensuring compliance with Jumeirah’s service standards and strategic goals.
• Conduct room inspections to verify availability and adherence to operational standards.
• Enhance departmental collaboration and service efficiency through coordination of activities.
• Manage booking scenarios including resolving overbooking situations effectively.
• Support VIP guest arrivals and departures, offering guidance to front office teams.
• Monitor and enforce professional behavior and appearance among staff.
• Maintain comprehensive knowledge of products and services within the department.
• Handle guest complaints, coordinate solutions, report incidents promptly, and manage emergency situations ensuring guest services continuity and adherence to health, safety, and environmental protocols.
• Manage staff performance ensuring compliance with company standards, policies, and procedures.
• Execute additional tasks as delegated by management to maintain operational excellence.

Candidate Profile

• Possess 3 to 5 years’ experience in guest services, public relations, or front office within luxury hospitality.
• Hold a Bachelor’s degree in Hospitality or a related field from a recognized university.
• Proficient with Microsoft Office and Opera (Cloud) PMS systems.
• Experience working in diverse multicultural team environments.
• Confidence in handling guest complaints ranging in severity with professionalism.

Compensation and Benefits

The role offers a competitive tax-free salary paid in AED. Employees benefit from generous food and beverage perks, discounted accommodation rates across the global Jumeirah portfolio, comprehensive leave and healthcare packages, flight allowance, life insurance, performance incentives, and other benefits designed to reward dedicated high performers seeking a career path with a leading luxury hospitality brand.