Dispatch Coordinator

About Kuthala Group

Kuthala Group is a privately owned enterprise with diverse divisions addressing transportation, equipment, storage, financial, and real estate sectors across North America. Its transport division specializes in trucking services, including expedited LTL and full truckload, cross-border, intermodal, private fleet, temperature-controlled transport, and supply chain management. Additional services include equipment sales and leasing, extensive warehousing and outdoor storage, fleet management solutions such as fuel cards and round-the-clock equipment repairs and towing. The company also extends private lending via Kuthala Capital, heavy equipment parts sales through Kuthala Parts, and a variety of real estate investment prospects. Employees become part of a multifaceted organization supporting numerous industries and commercial operations.

Role Overview

This opportunity is a full-time, on-location position based in Georgetown, Ontario. The Dispatch Coordinator will be responsible for overseeing the day's dispatch operations, which includes assigning shipments, organizing drivers and their equipment, and tracking schedules to maintain timely delivery service.

Key Responsibilities

• Manage daily dispatch assignments, coordinating routes and load allocations effectively.
• Maintain and update dispatch tracking systems with precise data entry.
• Keep detailed records of vehicle movements and delivery statuses.
• Engage regularly with drivers, customers, and internal teams to address issues and provide continuous updates.
• Ensure outstanding customer service by streamlining communication and dispatch workflows.
• Exercise proactive problem solving and task prioritization in a fast-moving environment.
• Align dispatch operations strictly with the company’s service standards and expectations.

Preferred Qualifications

• Strong expertise in dispatch coordination, including routing, load, and equipment management.
• Excellent communication abilities and customer service aptitude for interaction with drivers, clients, and colleagues.
• Capability to multitask efficiently and prioritize assignments under pressing deadlines.
• Meticulous attention to detail with data entry and familiarity with dispatch or tracking systems.
• Experience is advantageous in transportation, logistics, or fleet management domains.
• Competence with dispatch software and general office applications such as MS Office is desirable.
• Good problem-solving skills and quick decision-making capacity under time constraints.
• Minimum educational requirement of a high school diploma or equivalent; post-secondary qualifications in logistics or transportation fields are beneficial.