Director of Training

About Hiller Heating and AC

With 17 locations spanning four states and a proud legacy of over 34 years, Hiller Heating and AC stands as a leader in residential home services, boasting a family of over 850 dedicated employees and a fleet exceeding 600 vehicles. Committed to being America's premier home services company, Hiller emphasizes care, growth, and opportunities that ensure employee satisfaction alongside customer delight.

Why Join Hiller?

• A family-owned company fostering a culture of care and core values.
• Balanced work-life environment supporting advancement opportunities.
• 401k plan with company match and employee referral incentives.
• Routine performance evaluations to aid professional growth.

Benefits Provided

• Comprehensive Medical, Dental, and Vision insurance coverage.
• Long-term and short-term disability benefits.
• Company-funded $50,000 life insurance policy.
• Paid company vacations and holidays.
• Medical Flexible Spending Accounts for family care.

Position Overview

The Director of Training is pivotal in steering the company's strategic agenda by providing exceptional service aligned with the mission and values of Hiller Plumbing, Heating, Cooling & Electrical. This role involves cultivating a positive company culture and delivering impactful training programs that empower team members.

Key Responsibilities

• Foster a culture centered on care, promoting positive experiences for customers and staff alike.
• Design, coordinate, and implement training initiatives that align with organizational goals.
• Assess training needs across the company and routinely update educational materials for relevance.
• Develop comprehensive training programs informed by job analysis, career mapping, and performance reviews.
• Maintain and update training documentation including manuals, standard operating procedures, and assessments.
• Work closely with the Process Control Manager to align training with policy enforcement and process enhancements.
• Mentor employees and managers delivering training, including certifying district trainers and encouraging continuous development.
• Create interactive and engaging learning sessions with performance improvement evaluation metrics.
• Collaborate across departments to identify development requirements and support succession planning.
• Engage external educational providers and contribute to establishing a corporate online learning system.
• Lead and mentor the training team, promoting an environment of growth and learning.
• Assist talent acquisition efforts by attracting and retaining committed personnel.
• Organize and oversee training events, managing logistics professionally while maintaining confidentiality.
• Participate in ongoing professional development and facilitate new hire onboarding.
• Adhere to company safety policies, performance standards, and ethical guidelines consistently.
• Undertake additional projects and responsibilities as directed by management.

Work Environment and Physical Demands

• Work primarily takes place in an office setting with necessary travel to company branches.
• Requires extended periods of sitting and the ability to facilitate training across multiple sites.
• Capable of using standard office equipment and computers efficiently.
• Occasional lifting of items up to 10 pounds.
• Normal vision and hearing capacity necessary for computer and communication device use.
• Willingness to work beyond regular hours, including nights or weekends as required.

Qualifications

• Bachelor's degree or equivalent experience is necessary, with at least five years’ expertise in training design and facilitation preferred.
• Demonstrated leadership and mentoring strengths, capable of leading by personal example.
• Exceptional communication, presentation, multitasking, and interpersonal capabilities.
• Effective in managing change and fostering organizational growth.
• Proficient user of Microsoft Office suite, including Word, Excel, PowerPoint, Outlook, and Access.
• Team-focused outlook with a collaborative work style.
• Must hold a valid driver’s license and meet company insurance criteria.

Additional Information

Hiller Heating and AC is an Equal Employment Opportunity employer. Applicants will be subject to pre-employment drug testing and background verification procedures. Candidates eager to join a leading home services team are encouraged to apply promptly.