Director of Strategy & Business Operations - CEO Office

About TMGM

TMGM is a leading online trading and investment service provider, recognized as Chelsea FC's Official Regional Online Forex and Trading Partner in the Asia Pacific region. Operating globally with offices in three continents, TMGM is renowned for its commitment to regulatory compliance, technological advancement, and exceptional customer support. Our mission transcends merely offering a trading platform — we aim to empower traders through superior conditions and cutting-edge platforms, enhanced by continuous research and development to improve liquidity and user experience in the dynamic financial markets.

Role Overview

The Director of Business Operations will play a pivotal role in reinforcing company-wide operational discipline and ensuring that strategic goals are transformed into actionable, measurable plans. Acting as a liaison between executive leadership and functional teams, this role oversees major company projects, resolving barriers, aligning cross-functional efforts, and making sure priorities and risks are clearly visible and managed. Working closely with the CEO and senior leaders, the position demands strategic insight combined with practical problem-solving and operational rigour. This role complements, rather than substitutes, functional leaders' responsibilities for their areas.

Key Responsibilities

• Develop and maintain a governance framework for strategic and critical initiatives across the company, including translating priorities into plans with defined milestones, ownership, and success metrics.
• Monitor progress, identify risks and resource issues, and enforce corrective measures to address delivery challenges.
• Facilitate cross-department collaboration, clarify accountabilities and decision rights, resolve execution obstacles, and align priorities with overarching company objectives.
• Identify operational inefficiencies and bottlenecks; drive enhancements in standard operating procedures, processes, governance, and accountability to optimize scalability, control, and service quality.
• Manage the company’s operational rhythm by organizing regular project and business reviews, preparing executive materials, and ensuring actionable outcomes with clear ownership and deadlines.
• Maintain comprehensive governance documents including project registers, risk logs, decision trackers, and action logs; provide transparent reporting and partner with control functions to uphold compliance and internal controls.
• Promote consistent business performance metrics and reporting standards; lead the creation and refinement of executive dashboards and management reports to support informed decision-making.
• Conduct reviews of project outcomes and operational changes to measure benefits realization, identify lessons learned, and ensure completion of any required remediation.
• Support executive decision-making by structuring complex issues, facilitating conflict resolution, escalating matters as needed, and tracking implementation of decisions.

Qualifications & Experience

• 8 to 12 years of relevant experience in business operations, strategy execution, management consulting, enterprise project management, or transformation initiatives.
• Proven track record managing complex cross-functional projects involving senior management and executives.
• Direct experience working with CEOs and executive leadership teams.
• Experience establishing operational frameworks such as governance models, reporting processes, and management dashboards.
• Strong commercial acumen and analytical skills with the ability to convert complex topics into actionable recommendations.
• Background in financial services, FinTech, payments, trading, or regulated sectors preferred.
• Relevant tertiary qualification in business, finance, commerce, operations, strategy or related discipline.

Key Competencies

• Ability to think at an enterprise level while attending meticulously to execution details.
• Strong ownership mindset, sound judgement, discretion, and follow-through capability.
• Influence skills to engage senior stakeholders beyond formal authority.
• Excellent verbal and written communication skills tailored for executive audiences.
• Expertise in facilitation, negotiation, prioritisation, and conflict resolution.
• Data-driven approach to decision support and performance evaluation.
• Ability to perform effectively in a dynamic, ambiguous, and multi-jurisdictional environment.
• Sound understanding of governance, risk, compliance, and internal controls.

Benefits

• Competitive remuneration complemented by performance bonuses.
• Clear pathways for professional advancement within a global organization.
• A collaborative and inclusive workplace with exposure to cross-regional operations.
• Access to health and wellness programs.
• Flexible work arrangements supporting work-life balance.