Director of Operations

Overview

Our partner company based in Canada is seeking a seasoned Director of Operations to lead and refine the operational functions of a swiftly expanding digital commerce enterprise. This pivotal role demands overseeing the complete operational spectrum, including supply chain management, customer support, business operations, and internal system enhancements to support scalability and growth.

Key Responsibilities

• Ensure comprehensive operational effectiveness by analyzing performance and identifying areas for risk reduction and improvement.
• Guide Business Operations teams to maintain smooth daily workflows while elevating processes and systems.
• Collaborate with technology teams to create scalable infrastructure and improve internal operational tools.
• Direct supply chain activities, balancing cost efficiency, quality standards, and delivery schedules.
• Manage customer support operations to enhance service quality, responsiveness, and overall customer experience.
• Leverage data analytics to generate insights and establish continuous feedback mechanisms across the business.
• Develop research methodologies and tools to better understand customer and partner requirements.
• Design and scale operational frameworks that accommodate rapid company growth.
• Work in partnership with leadership and cross-functional groups such as engineering, product, and finance teams.
• Identify strategic initiatives to lower expenses, improve efficiency, and bolster business performance.

Candidate Requirements

• A minimum of eight years’ experience in operations, business operations, or related leadership roles.
• Proven track record in establishing and expanding teams and operational processes in fast-growing organizations.
• Experience within high-growth direct-to-consumer, e-commerce, marketplace, or technology-centric companies is highly valued.
• Strong analytical acumen to detect operational inefficiencies and implement improvements.
• Experience managing manufacturing operations, supply chains, and external partnerships with an emphasis on balancing costs, quality, and delivery timelines.
• Exceptional leadership across functions with influence over engineering, product, finance, and other business units.
• Experience managing customer service teams is an advantage.
• Background in building operational systems from inception in startups or scaling companies preferred.
• Knowledge of the creator economy, crowdfunding, merchandise/apparal, or global manufacturing adds value.
• Experience handling outsourced research and international agency partnerships is beneficial.
• Mandarin language proficiency considered a bonus.
• Excellent communication, problem-solving, and strategic judgment skills.

Benefits

• Competitive annual salary ranging between 130,000 and 160,000 CAD, based on qualifications and experience.
• Fully remote work setup across Canada, with access to company hubs where applicable.
• Health and dental insurance available from the first day of employment.
• Entitlement to four weeks of paid vacation, including a paid birthday holiday.
• Additional paid time off during the winter holiday period.
• Engagement through both virtual and in-person social events.
• Annual paid volunteer day to support community involvement.
• Retirement savings plan with RRSP matching up to 3% contribution.
• Annual allowance dedicated to health and wellness initiatives.
• Provision of home office setup stipend and monthly phone allowance.
• Maternity and parental leave top-up programs.
• Access to education support and reimbursement programs.
• Referral bonuses for recommending talent to the company.
• Recognition and rewards program for long tenure employees.

Additional Information

This role is filled via a partner recruitment process that uses AI-driven matching to fairly evaluate each application based on core criteria. Subsequent interviews and assessments are coordinated by the employer's internal hiring team. Data privacy is respected in accordance with applicable laws, and AI tools assist in application handling without replacing human decision-making. Applicants consent to personal data processing for recruitment purposes by submitting their application.