Deputy Director – Food Operations

Overview

We are seeking a Deputy Director for Food Operations to take complete ownership of the operational performance of our Food division. This role involves executing strategies to optimize processes and improve profitability in a high-frequency, fast-paced environment that demands precision and quick decision-making. Reporting directly to the COO, you will transform strategic plans into disciplined and measurable operational outcomes, managing vendor performance, delivery efficiency, cost control, and overall vertical health.

Key Responsibilities

• Work closely with the COO to develop and implement the Food operations strategy, translating priorities into clear KPIs and execution plans.
• Ensure steady order growth while maintaining contribution margins and operational stability.
• Prepare operations for expansions, new initiatives, and structural improvements.
• Manage core performance metrics including fulfillment rates, SLA adherence, cancellation rates, delivery time, cost per order, rider productivity, and customer satisfaction.
• Optimize supply-demand balance in high-density operational areas.
• Design incentive mechanisms for riders and restaurant partners aligned with economic objectives.
• Collaborate with Finance to create profitability models and implement cost-control measures.
• Analyze operational details like preparation timing, dispatch logic, batching effects, and their impact on margins.
• Identify inefficiencies throughout the Food operations lifecycle and resolve them with data-based problem solving; standardize procedures to improve consistency.
• Partner with Product and Technology teams to automate manual workflows and enhance dispatch, batching, and visibility systems.
• Lead root cause investigations for service disruptions and establish preventive corrective actions.
• Monitor restaurant operational performance, focusing on preparation times, acceptance rates, SLA compliance, and order quality.
• Collaborate with Commercial teams to ensure operational feasibility during onboarding and scaling phases.
• Reduce friction between logistics and restaurant partners through structured performance frameworks and accountability mechanisms.
• Conduct weekly and monthly performance reviews using data and insights.
• Create and refine dashboards, reports, and scorecards to drive operational decisions.
• Utilize demand forecasting, cohort analysis, and behavioral data to uncover growth and efficiency opportunities and take decisive action when metrics change.

Candidate Profile

• Minimum of 10 years in operations, with at least 5 to 7 years working in food delivery, high-frequency platforms, or tech-enabled logistics.
• Experience operating in dense, competitive markets is critical.
• Preferable background includes logistics, food operations, commercial strategy, or product operations in leading global platforms.
• Deep understanding of supply-demand dynamics, incentive schemes, batching methods, dispatch optimization, and unit economics.
• Strong analytical skills with familiarity in BI tools, SQL, and performance dashboards required.
• MBA or equivalent advanced qualifications are advantageous.
• Demonstrates high cognitive capacity, emotional durability, and the capability to perform under continuous pressure.
• Displays decisive ownership, makes quick tough calls, and consistently delivers without requiring guidance.

Company and Culture

Snoonu is the leading Qatari Super App combining fast delivery, shopping, and more in one platform, driven by innovative technology and a global team committed to improving daily life.

Our vision is to become the first Qatari Ultra App that drives regional advancement through innovation.

Core values include customer obsession, integrity, creativity, ownership, smart execution, and teamwork.

Benefits

• Work with a global, diverse team.
• Access to learning budgets and resources to support your development.
• High autonomy to manage your responsibilities and personal growth.
• Generous and flexible leave policies focused on wellness and downtime.
• Agile processes embedded in all work functions, from product development to operations.
• Certified Great Place to Work® with an inclusive, supportive culture.
• ISO 9001:2015 and ISO 45001:2018 certifications reflecting quality and workplace safety.
• Commitment to sustainability and community engagement through eco-friendly and CSR initiatives.
• Diversity and equal opportunity are integral to our workplace philosophy.

Additional Information

This is a full-time, on-site position based in Lusail, Qatar. The role requires managing complex, high-volume operational aspects and delivering continuous improvements to meet the dynamic needs of the business.